What a B**** this Customer was ! Could have gotten me FIRED! :(

[Janice Johnson]

So, a "Customer" (BITCH is what she really is!) asked me to do a $1,000 Western Union Transaction. In all 20's. She and I counted out the money a couple of times. She asked her boyfriend something like,"Babe, you want anything else?" He started talking to me. I think you know where this is going, right? That nasty ass BITCH! I didn't count the very last time right before I put the money into the register. (This is my fault) .

I put the money in, punched out soon and didn't think anything of it. Over a month later(Recently) my Manager asked me if I remember this Couple, showing me the camera footage. I was like,"I don't really remember them, this is from over a month ago." He showed me the footage, and the BITCH STOLE $800 from me! She had her Boyfriend start talking to me while she folded and palmed $800 and put it in her hand while her boyfriend was talking to me. She had only given me $200(My Manager asked if it was 20's or $100"s($20's are easy to make a huge mistake like I did, $100's are much harder to make a huge mistake like I did.) I had assumed it was the full $1,000 and just naively plopped only $200 in the register and then soon punched out.

My Manager said something like,"She had her boyfriend distract you while she folded the $800 and then palmed it. " He continued and warned me something like,"Customers shouldn't be "helping" you out with your job. When a Customer "Counts," money, you should ALWAYS recount it before putting it into the register. Be suspicious when Customers "Help," you count money and assume they may be trying to scam you."

I myself acknowledged I should have been suspicious she was "Helping," me count the money. He was like,"Yep, Customers "Helping you," count money is a red flag. Please don't ever again approve of a transaction without doing a final count of the money right before it goes into the register." I am so lucky I have a VERY understanding Manager. Other Managers definitely would have fired me over this! Customer is a nasty BITCH!

About "Customers," helping Cashiers out at their jobs, I saw a video where a "Customer," helped a Cashier with the register. The "Customer," ended up stealing like $50 from the register!" Posters commented something like,"A Customer should never be "Helping," a Cashier with the register. Cashier should have been on red alert when the "Customer," touched his register and was "Helping," him out with his job. Cashier should have assumed "Customer," was a thief and said something like,"Sir, step away from my register before I call the police. Cashier should be the one on control of his register, NOT the Customer."

[Dude111]

Oh sweetie im sorry..........

I really hope it was an honest mistake but I know how mean the world is now so it probably wasnt.....

Im glad your manager is a sweetheart..

I love you Janice!!

[Bonniegirl]

OMG ! That is horrible ! So many scammers these days ! Sorry that happened to you! But so glad your manager was understanding !

[Steve_uk]

Human nature can be beastly. I have been conned out of the odd £20 when paying directly for building services. Needless to say I just don't employ those people again.

[Janice Johnson]

Originally Posted by Dude111

Oh sweetie im sorry..........

I really hope it was an honest mistake but I know how mean the world is now so it probably wasnt.....

Im glad your manager is a sweetheart..

I love you Janice!!

I also don't think she stole $800 from me as an honest mistake..An honest mistake is accidentally paying $980 out of a $1,000 . Not stealing $800.

Yep, my Manager is a sweetheart.

[Dude111]

Please give him a big hug for me when ya go in next

Heck,why not invite him ashore??

[Janice Johnson]

Originally Posted by Dude111

Please give him a big hug for me when ya go in next

Heck,why not invite him ashore??

I'll give him a metaphorical hug, not a physical one due to Company Policy. But what do you mean about bring him ashore?

[stevea]

They probably didn't fire you because it's hard to find good employees. But could they have demanded the money out of your hide?

Your manager might be a nice guy, but his boss had to know about it. Somewhere up the chain there is probably a manager who only cares about the $$$. Or they have insurance for this kind of thing.

[Janice Johnson]

Originally Posted by stevea

They probably didn't fire you because it's hard to find good employees. But could they have demanded the money out of your hide?

Your manager might be a nice guy, but his boss had to know about it. Somewhere up the chain there is probably a manager who only cares about the $$$. Or they have insurance for this kind of thing.

I posted this thread on another Website and a Poster asked something like,"I wonder if your Boss tried to press charges against that thieving Customer who stole $800 from Western Union. That's what I would do as a Manager. I'd press charges against her boyfriend too of I were your Manager for distracting you by talking to you while she palmed the $800. Boyfriend is just an accomplice so I'd press less charges on him then her.

A Poster said something like,"I'm surprised they let Janice Johnson run the register! She obviously is bad with money management (I clearly pointed out I was set up into being set up into being distracted by the boyfriend talking to me and this was late into my shift, these were my very last Customers before punching out. Real bad money management is if I just plain couldn't do math at all or something. The first couple of times, it was actually $1,000. The last time, is when she palmed the $800, having her boyfriend distract me by talking to me.) I also pointed out I only made TWO huge money mistakes like this in SIXTEEN years.

The first time was years ago before the Pandemic when the register was having problems and while I was distracted by the register problems, the Customer snatched the $100 bill out of my hand and palmed it and I didn't notice she snatched the $100 bill out of my hand. So, I ended up giving her a free $96 from the register! My Manager was like,"There's no way you would have known the $100 was snatched out of your hand since she palmed it so fast. She knew what she was doing."

I mentioned this situation on another Website and Posters were like,"Wait. Wouldn't you have noticed you never put the $100 in the register?" I replied,"No, because remember, I originally had the $100 in my hand. When the register finally worked again, I put my hand in the register, slammed the register shut, fully thinking I had put the $100 in it. Often, we have about $3,000 (30 $100 bills) in the register. It was a very easy mistake to make thinking I put her $100 in it when there are already a lot of $100 bills in the register." Posters replied something like,"Okay, I could see how you didn't know you never put her $100 in the register of there are already a lot of $100 bills in the register."

[Dude111]

Originally Posted by Janice Johnson

But what do you mean about bring him ashore?

Invite him to our site here

[Janice Johnson]

Originally Posted by Dude111

Invite him to our site here

I don't invite my real world People to my online world.

[Dude111]

Ah man!!