No Sitcoms Online messages in my email - Sitcoms Online Message Boards

Penny Lane · 02-05-2022, 11:34 AM

Yesterday and today so far I haven't been getting any messages in my email. I checked my preferences and I have it marked to get messages. Why would they stop all of a sudden?

TJ · 02-05-2022, 03:03 PM

I've been receiving them. Maybe your ISP has started to block them. It looks like you are using Comcast like I am. They could be getting filtered into your spam/junk folder. Make sure you have whitelisted our domain.

Sometimes they will get blocked or blacklisted for a few days. Try an alternate e-mail address and forward it to your Comcast address.

Caroline13 · 02-05-2022, 03:11 PM

Some days I get some and some days none...I guess you refer to replies to posts...

Penny Lane · 02-06-2022, 06:45 PM

Quote:

Originally Posted by TJ

I've been receiving them. Maybe your ISP has started to block them. It looks like you are using Comcast like I am. They could be getting filtered into your spam/junk folder. Make sure you have whitelisted our domain.

Sometimes they will get blocked or blacklisted for a few days. Try an alternate e-mail address and forward it to your Comcast address.

I tried an alternate address(G-Mail) but the posts didn't go there either. Like you say maybe they will be back in a few days. Nothing was in my trash or spam folders.

Ok, dumb question? How do I whitelist this domain?

TJ · 02-07-2022, 03:31 PM

It depends on what e-mail client you use. I use Eudora. I'm able to mark e-mails as not junk. It automatically whitelists any e-mail addresses that are added to my address book.

The issue isn't with the e-mails being sent to spam/junk. They were being blocked entirely by Cloudmark, which added our IP address to their blocklist. Cloudmark is used by Comcast and other ISPs to filter out spam. I guess if enough people mark the notifications as spam, they add you to their blocklist.

I've submitted a ticket to their support system. They said they will be resetting it and removing our IP address from their blocklist, so the e-mails should start flowing again soon.

Penny Lane · 02-07-2022, 10:07 PM

Good news! The messages have reappeared! Thanks TJ!

Penny Lane · 03-03-2022, 12:46 PM

No posts showed up today in my email today. I thought TJ might have had it fixed.

Caroline13 · 03-03-2022, 02:30 PM

I don't know what this means Penny, I hardly ever get post emails ... now and then I do but otherwise no. What is the big deal ....I go to check posts and see what's new. I often get what restaurant you last ate at and I don't eat out anymore, so NEVER even reply in that thread...ummmm

TJ · 03-03-2022, 03:38 PM

I filled out Cloudmark's reset form (https://csi.cloudmark.com/en/reset/) again. If people continually mark the e-mails that they've signed up for from our IP address as spam, I'm not sure what more I can do at this point. These e-mails are the only ones sent from our server. Sorry for the inconvenience.

If these e-mail notifications are that important to you, you might consider using an alternate Gmail or Yahoo e-mail address. They would be less likely to be blocked. I have all of my Gmail forwarded to my Comcast e-mail address.

Penny Lane · 03-03-2022, 04:13 PM

Quote:

Originally Posted by TJ

I filled out Cloudmark's reset form (https://csi.cloudmark.com/en/reset/) again. If people continually mark the e-mails that they've signed up for from our IP address as spam, I'm not sure what more I can do at this point. These e-mails are the only ones sent from our server. Sorry for the inconvenience.

If these e-mail notifications are that important to you, you might consider using an alternate Gmail or Yahoo e-mail address. They would be less likely to be blocked. I have all of my Gmail forwarded to my Comcast e-mail address.

I tried using g mail the last time that this happened but the messages did not go there either. I will try it again. Thanks TJ!

TJ · 03-03-2022, 04:16 PM

Quote:

Originally Posted by Penny Lane

I tried using g mail the last time that this happened but the messages did not go there either. I will try it again. Thanks TJ!

I meant to use a Gmail address in your profile on here. You can then forward your Gmail to Comcast.

Penny Lane · 03-03-2022, 06:22 PM

I changed to Gmail here and this time it worked. I received a message.

Penny Lane · 03-03-2022, 06:26 PM

Quote:

Originally Posted by Caroline13

I don't know what this means Penny, I hardly ever get post emails ... now and then I do but otherwise no. What is the big deal ....I go to check posts and see what's new. I often get what restaurant you last ate at and I don't eat out anymore, so NEVER even reply in that thread...ummmm

I like getting post emails. I usually get all of them. I like to keep track of my posts.I can click on the links and go directly to the thread. It's my thing, ok?

Caroline13 · 03-03-2022, 08:46 PM

Quote:

Originally Posted by Penny Lane

I like getting post emails. I usually get all of them. I like to keep track of my posts.I can click on the links and go directly to the thread. It's my thing, ok?

Oh it's ok for you, for me, I enjoy getting rid of posts etc...that's my thang.

Just getting rid of clutter, feels so freeing.

Penny Lane · 03-03-2022, 08:59 PM

My posts are coming in again in my Comcast email!

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