McDonald's To Add Third Drive-Thru Window - Sitcoms Online Message Boards

Family Ties Forever! · 11-18-2013, 09:51 PM

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McDonald's To Add Third Drive-Thru Window
Fast Forward Drive-Thru designed to help usher those waiting in line along
Author: By Colette Bennett HLVtv.com
Posted: Nov 18 2013 10:51 AM CST Updated: Nov 18 2013 10:58 AM CST

Rich Brooks/CNN
(HLNtv.com) -It looks like two drive-thru windows are not enough to keep burgers and fries at McDonald's coming in an orderly fashion. The fast-food restaurant announced it will add a third. Called the Fast Forward Drive-Thru, the new feature is designed to help usher those waiting in line along and ensure that the flow of customers moves as it should.

Lisa McComb, director of McDonald's U.S. media relations, told HLN that customer response to the additional drive-thru has been positive and that it will be added to new and rebuilt locations starting in 2014. McComb said in a statement, "It enables customers to pull forward to receive their orders at a third window when their order is not yet ready. This test, along with other recent additions like double-lane and side-by-side drive-thrus, will enable us to better serve more customers quickly ..."

Copyright 2013 by CNN NewSource. All rights reserved.

retrofan05 · 11-18-2013, 09:59 PM

Our McDonald's has had three windows for years.

Zoneboy · 11-18-2013, 10:03 PM

McDonald's Coffee Is Driving Away Customers

Link

McDonald's has spent years offering new coffee products to compete with Dunkin' Donuts and Starbucks.

But the McCafe is starting to hurt business at McDonald's, Howard Penney, managing director at Hedgeye Risk Management, tells Yahoo! Finance.

"They went too far on the beverage initiative beginning in 2009 and really hurt the core business,” Penney tells Yahoo!. “They’re really losing customers at lunch and the stores are a little too inefficient because of the distractions they’ve put into the stores.”

Complicated drinks like Pumpkin Spice Lattes and Chocolate Chip Frappes are distracting employees from McDonald's core business, Penney said.

“McDonald’s is known for food first, beverages second. Starbucks is known for beverages first, food second. Whenever you deviate from your core competency, something has to give,” Penney said.

Perhaps simplicity could benefit McDonald's by improving customer service.

Wait times at McDonald's drive-thrus are the longest in at least 15 years, according to a recent study by QSR Magazine.

McDonald's told franchise owners earlier this year that one in five customer complaints are related to customer service, and that number is growing all the time, according to The Wall Street Journal.

SBTB Geek · 11-19-2013, 12:57 AM

Oh, well.

Their McCafe drinks are surprisingly good.

Dude111 · 12-04-2013, 05:14 AM

Quote:

Originally Posted by retrofan05

Our McDonald's has had three windows for years.

1 of them in my area has also!!!!!! (They dont use middle one however

)

Tubehead · 12-04-2013, 12:45 PM

they show just call it slow food it took me and my mom and dad about 20 minute's to wait on food. this one guy kept getting more and more food.

Tubehead · 12-04-2013, 12:47 PM

do you think they should make people pull over if they got to wait a while? i don't see it this one time me and my mom and dad decided not to drive thur then we had to waited on this one guy. we just left went some were else he had lots of food. must been for his family or party or something i think they should let people move over or pull up wait on their food? me my mom and dad used to pull up we had to wait on our food .

MacLeaper · 12-04-2013, 01:11 PM

Interesting- I haven't seen these before that I can recall, but I'm not surprised. I'm pretty sure I've seen three drive-thru windows at other restaurants, if not McDonald's.

11-18-2013, 09:51 PM	#1
Family Ties Forever! Member Forum Fanatic Join Date: Apr 16, 2002 Location: Keaton residence Posts: 10,214	McDonald's To Add Third Drive-Thru Window link McDonald's To Add Third Drive-Thru Window Fast Forward Drive-Thru designed to help usher those waiting in line along Author: By Colette Bennett HLVtv.com Posted: Nov 18 2013 10:51 AM CST Updated: Nov 18 2013 10:58 AM CST Rich Brooks/CNN (HLNtv.com) -It looks like two drive-thru windows are not enough to keep burgers and fries at McDonald's coming in an orderly fashion. The fast-food restaurant announced it will add a third. Called the Fast Forward Drive-Thru, the new feature is designed to help usher those waiting in line along and ensure that the flow of customers moves as it should. Lisa McComb, director of McDonald's U.S. media relations, told HLN that customer response to the additional drive-thru has been positive and that it will be added to new and rebuilt locations starting in 2014. McComb said in a statement, "It enables customers to pull forward to receive their orders at a third window when their order is not yet ready. This test, along with other recent additions like double-lane and side-by-side drive-thrus, will enable us to better serve more customers quickly ..." Copyright 2013 by CNN NewSource. All rights reserved.
	__________________ Jenny

11-18-2013, 10:03 PM	#3
Zoneboy RIP, I'LL NEVER FORGET YOU :( Moderator Forum Superstar Join Date: Jul 13, 2003 Location: AT HOME WISHING ALL THIS WAS JUST A DREAM AND THAT I'LL WAKE UP FROM THIS NIGHTMARE. Posts: 34,386	Maybe they need a drive-thru for coffee only McDonald's Coffee Is Driving Away Customers Link McDonald's has spent years offering new coffee products to compete with Dunkin' Donuts and Starbucks. But the McCafe is starting to hurt business at McDonald's, Howard Penney, managing director at Hedgeye Risk Management, tells Yahoo! Finance. "They went too far on the beverage initiative beginning in 2009 and really hurt the core business,” Penney tells Yahoo!. “They’re really losing customers at lunch and the stores are a little too inefficient because of the distractions they’ve put into the stores.” Complicated drinks like Pumpkin Spice Lattes and Chocolate Chip Frappes are distracting employees from McDonald's core business, Penney said. “McDonald’s is known for food first, beverages second. Starbucks is known for beverages first, food second. Whenever you deviate from your core competency, something has to give,” Penney said. Perhaps simplicity could benefit McDonald's by improving customer service. Wait times at McDonald's drive-thrus are the longest in at least 15 years, according to a recent study by QSR Magazine. McDonald's told franchise owners earlier this year that one in five customer complaints are related to customer service, and that number is growing all the time, according to The Wall Street Journal.
	__________________ 'Twas The Night Before Christmas And All Through The Full House Not A Creature Was Stirring, Not Even Mighty Mouse. All My Children We're Nestled All Snug In Their Beds While Visions Of Sugarbakers Danced In Their Heads.

12-04-2013, 12:45 PM	#6
Tubehead Member Forum Veteran Join Date: Feb 12, 2007 Location: chattanooga.tn Posts: 5,139	drive thur they show just call it slow food it took me and my mom and dad about 20 minute's to wait on food. this one guy kept getting more and more food.

12-04-2013, 12:47 PM	#7
Tubehead Member Forum Veteran Join Date: Feb 12, 2007 Location: chattanooga.tn Posts: 5,139	move or pull up do you think they should make people pull over if they got to wait a while? i don't see it this one time me and my mom and dad decided not to drive thur then we had to waited on this one guy. we just left went some were else he had lots of food. must been for his family or party or something i think they should let people move over or pull up wait on their food? me my mom and dad used to pull up we had to wait on our food .

12-04-2013, 01:11 PM	#8
MacLeaper Child of the 80s Forum 3000 Club Member Join Date: Dec 20, 2001 Posts: 3,359	Interesting- I haven't seen these before that I can recall, but I'm not surprised. I'm pretty sure I've seen three drive-thru windows at other restaurants, if not McDonald's.
	__________________ "Oh boy!" - Dr. Sam Beckett "You can do anything you wanna do if you put your mind to it." - MacGyver "Have mercy!" - Uncle Jesse "Ha, I kill me!" - ALF "I am The Way, The Truth and The Life. No man comes to The Father but by Me."- Jesus Christ (John 14:6)

11-18-2013, 09:59 PM	#2
retrofan05 Member Senior Member Join Date: Aug 25, 2009 Location: Illinois Posts: 1,111	Our McDonald's has had three windows for years.

11-19-2013, 12:57 AM	#4
SBTB Geek Smooth Moderator Forum Veteran Join Date: Feb 21, 2002 Location: Southern California Posts: 6,004	Oh, well. Their McCafe drinks are surprisingly good.