Anyone else having BAD service with Amazon? - Sitcoms Online Message Boards

Robert 13 · 11-10-2010, 05:57 PM

I am experiencing unusually bad service with Amazon lately. I ordered another dvd along with the Leave It To Beaver set on Nov. 3 and my order has yet to ship to me. And both items are listed as "in stock". Has anyone else had this kind of trouble with Amazon?

My last order was lost and they issued a refund. Now, they can't seem to get to the shipping stage. Yet, delivery estimate is set for a few days from now. How can that be when the order has yet to be filled? So weird.

TJ · 11-10-2010, 06:27 PM

I order quite a few items from them with Prime shipping. Most of the time there is no problems. Some items arrive damaged due to their poor packaging. They are good with returns and refunds.

They usually ship items as they are available unless you check that you want everything shipped together.

Marvo301 · 11-10-2010, 08:07 PM

I've always gotten excellent service from Amazon.

Silly Lily · 11-10-2010, 09:10 PM

I've never had a problem with Amazon. I'm not picky about delivery dates (like, I'm not gonna die if I don't get something the day it's released, that sort of thing). I have had instances where I received my stuff before I even got an email saying it had been shipped out.

robyrob · 11-10-2010, 10:27 PM

free shipping is always slow.

Yooch · 11-11-2010, 12:06 AM

I like the convenience of, and will continue shopping with Amazon. I've never had any problems whatsoever with shipping. My last item actually arrived a day earlier than they said. I'm not crazy about the ordering process, however. I find the webpage confusing and not very user-friendly. There are too many 'hoops' to jump through. On my last order, I almost had my item shipped to the wrong address through a slight oversight.

Robert 13 · 11-11-2010, 04:30 PM

Hmmmm, so I wonder why they are picking on my orders. This is my 3rd order and they have yet to give excellent service by any means. I contacted them and they pretty much said I have to wait and they'll get to it.

Funny thing is I, specifically, chose to pay for shipping thinking it would make a difference and it is almost 10 days to when I placed the order and still they have not shipped out my dvd-set. And both items were "in stock". Something is fishy here. I'd rather pay a bit more and get better service. I think amazon has done quite enough to convince me I should order elsewhere.

robby76 · 11-12-2010, 07:17 AM

I have to deal with international shipping and Amazon have never let me down. I've ordered 100s of dvds for many years from them. Once a dvd set never arrived back in 2004, but Amazon were quick to replace it.

Anyway hope your orders get sorted out. I suppose no business can have a 100% track record.

gidgetgrape · 11-12-2010, 02:56 PM

Quote:

Originally Posted by Robert 13

I ordered another dvd along with the Leave It To Beaver set on Nov. 3 and my order has yet to ship to me. And both items are listed as "in stock". Has anyone else had this kind of trouble with Amazon?

I haven't experienced any trouble recently, but I've had a couple orders "hang" like that in the past. It's very annoying. The weird thing is that if I use my Amazon Credit Card, even with free shipping, I receive my orders faster.

lalauver · 11-12-2010, 08:37 PM

Quote:

Originally Posted by gidgetgrape

The weird thing is that if I use my Amazon Credit Card, even with free shipping, I receive my orders faster.

I noticed this too. In fact i recieved 2 christmas gifts today that i didn't expect yet till another 3 days.

Sitcom Collector · 11-14-2010, 08:34 PM

Never, EVER had a problem with Amazon. My dvds are here always within a week.

bossradio93 · 12-01-2010, 08:25 AM

I have ordered many TV DVD's from amazon.com over the years and have been satisfied with the results. Around Christmas 2007 or '08, I ordered season's 5-9 of M*A*S*H. Season's 5, 6, 7 and 9 were correct except for season 8. When I opened the season 8 package, all I got were season 1 discs!!! So, I returned the package with the incorrect discs and got M*A*S*H season 8 with the correct season 8 discs at no charge. Everything else is good with Amazon.

principehomura · 12-01-2010, 11:09 AM

Quote:

Originally Posted by Marvo301

I've always gotten excellent service from Amazon.

Me too.

I order from England to Italy, they usually send the order in one week max 10 days.

Not being an 'anglophone', I think they could do only one thing better: specify if there are subtitles in the dvd.
But usually people write it in the comments, so not a big problem so far

Robert 13 · 12-01-2010, 01:10 PM

I've switched to Barnes & Noble. I've placed several orders with them over the past few weeks and they have been just wonderful. I seem to be the only one who had trouble with Amazon. I gave them one last shot and they totally goofed up my order. So I'm avoiding them in the future.

Silly Lily · 12-01-2010, 08:10 PM

Quote:

Originally Posted by Robert 13

I've switched to Barnes & Noble. I've placed several orders with them over the past few weeks and they have been just wonderful. I seem to be the only one who had trouble with Amazon. I gave them one last shot and they totally goofed up my order. So I'm avoiding them in the future.

Whatever works for you. I'm not loyal to one site, I always just buy from the cheapest place I can find. I do like Amazon for their no tax added on, but other than that I think they're exactly the same as everyone else.

11-10-2010, 05:57 PM	#1
Robert 13 Member Senior Member Join Date: May 10, 2006 Location: Boston, MA Posts: 1,521	Anyone else having BAD service with Amazon? I am experiencing unusually bad service with Amazon lately. I ordered another dvd along with the Leave It To Beaver set on Nov. 3 and my order has yet to ship to me. And both items are listed as "in stock". Has anyone else had this kind of trouble with Amazon? My last order was lost and they issued a refund. Now, they can't seem to get to the shipping stage. Yet, delivery estimate is set for a few days from now. How can that be when the order has yet to be filled? So weird.
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11-10-2010, 08:07 PM	#3
Marvo301 I'm NOT a Blockhead! Forum Celebrity Join Date: May 17, 2002 Location: The Great White North Posts: 21,460	I've always gotten excellent service from Amazon.
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11-10-2010, 10:27 PM	#5
robyrob certified wackball#3 Moderator Forum Icon Join Date: Aug 03, 2003 Location: hiding under the third booth at Arnold's Posts: 58,206	free shipping is always slow.
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11-11-2010, 12:06 AM	#6
Yooch Member Forum 3000 Club Member Join Date: Apr 07, 2006 Location: California Posts: 3,180	I like the convenience of, and will continue shopping with Amazon. I've never had any problems whatsoever with shipping. My last item actually arrived a day earlier than they said. I'm not crazy about the ordering process, however. I find the webpage confusing and not very user-friendly. There are too many 'hoops' to jump through. On my last order, I almost had my item shipped to the wrong address through a slight oversight.
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11-12-2010, 07:17 AM	#8
robby76 Member Forum Regular Join Date: Jul 18, 2004 Posts: 949	I have to deal with international shipping and Amazon have never let me down. I've ordered 100s of dvds for many years from them. Once a dvd set never arrived back in 2004, but Amazon were quick to replace it. Anyway hope your orders get sorted out. I suppose no business can have a 100% track record.
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11-10-2010, 06:27 PM	#2
TJ Site Owner Administrator Forum Star Join Date: Feb 03, 2000 Location: Marietta, GA Posts: 10,728	I order quite a few items from them with Prime shipping. Most of the time there is no problems. Some items arrive damaged due to their poor packaging. They are good with returns and refunds. They usually ship items as they are available unless you check that you want everything shipped together.

11-10-2010, 09:10 PM	#4
Silly Lily Member Frequent Poster Join Date: Aug 04, 2008 Posts: 125	I've never had a problem with Amazon. I'm not picky about delivery dates (like, I'm not gonna die if I don't get something the day it's released, that sort of thing). I have had instances where I received my stuff before I even got an email saying it had been shipped out.

11-11-2010, 04:30 PM	#7
Robert 13 Member Senior Member Join Date: May 10, 2006 Location: Boston, MA Posts: 1,521	Hmmmm, so I wonder why they are picking on my orders. This is my 3rd order and they have yet to give excellent service by any means. I contacted them and they pretty much said I have to wait and they'll get to it. Funny thing is I, specifically, chose to pay for shipping thinking it would make a difference and it is almost 10 days to when I placed the order and still they have not shipped out my dvd-set. And both items were "in stock". Something is fishy here. I'd rather pay a bit more and get better service. I think amazon has done quite enough to convince me I should order elsewhere.

11-14-2010, 08:34 PM	#11
Sitcom Collector Member Occasional Poster Join Date: Nov 12, 2010 Posts: 31	Never, EVER had a problem with Amazon. My dvds are here always within a week.

12-01-2010, 08:25 AM	#12
bossradio93 Game Show Fanatic! Senior Member Join Date: Nov 01, 2004 Location: Bellflower, California Posts: 2,392	One problem with Amazon I have ordered many TV DVD's from amazon.com over the years and have been satisfied with the results. Around Christmas 2007 or '08, I ordered season's 5-9 of MASH. Season's 5, 6, 7 and 9 were correct except for season 8. When I opened the season 8 package, all I got were season 1 discs!!! So, I returned the package with the incorrect discs and got MASH season 8 with the correct season 8 discs at no charge. Everything else is good with Amazon.
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12-01-2010, 01:10 PM	#14
Robert 13 Member Senior Member Join Date: May 10, 2006 Location: Boston, MA Posts: 1,521	I've switched to Barnes & Noble. I've placed several orders with them over the past few weeks and they have been just wonderful. I seem to be the only one who had trouble with Amazon. I gave them one last shot and they totally goofed up my order. So I'm avoiding them in the future.