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Old 10-17-2009, 10:46 AM   #1
Brian Damage
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Thumbs up Florence Henderson Creates A Service to Help Older Adults Learn About Computers

CNN) -- She's been called "America's mom." Strangers stop her for hugs in the airport. And she still dishes up kindly parental wisdom daily in reruns of "The Brady Bunch."


"Brady Bunch" actress Florence Henderson founded a service to help older adults learn about computers.

Now, actress Florence Henderson, otherwise known as Mrs. Brady, has a new mission: Helping older adults learn to use technology.

Her new business, Floh Club, is a "telephone-based technical support service" focusing on people who didn't grow up with computers -- especially grandparents who want to stay in touch with family but are intimidated by webcams, Facebook, instant messaging or even e-mail.

Henderson says Floh Club is "like roadside assistance for your computer."

She spoke with CNN's Josh Levs about her inspiration, her grandkids and "Brady Bunch" rumors as the show celebrates its 40th anniversary. See more of our chat with Florence Henderson »

CNN: What made you think of this?

Florence Henderson: I was terrified of computers, Josh. I didn't grow up with them. And I have four kids, and they were always saying, "Oh, Mom, please get connected." And I would go, "No, I don't have time." But I was really scared.

And so, a few months ago I decided that if I felt that way, there must be a lot of older adults that feel the same way, or maybe even some younger ones. I am now sending e-mails, I'm videoconferencing. I'm taking photos off my camera and actually putting them on the computer. Facebook, it is so exciting. I mean, I'm thrilled.

Henderson: Things like as simple as learning how to send an e-mail. We have all North American-based technical experts standing by. Eighteen hours a day. Seven days a week. They are all very patient and very caring, and they will access your computer remotely, and they will talk you through any problem you may be having. They'll teach you how to use your computer.

CNN: The plans and services range from $25 to up to $250 for an entire year. You have grandkids. Do you stay in touch with them this way?

Henderson: You know what, Josh? That's one of the most exciting things for me is to be able to videoconference because I have a son and his wife and two children that live in St. Louis. I have a daughter in Florida. And they have two children. And now I can actually see them. I have a new granddaughter who is just a year old. I can watch her grow, and I can talk to them. To me, that is the most exciting thing. And so I'm encouraging older adults to really stay connected and use your brain.

CNN: It's the 40th anniversary of the Brady Bunch. We see sitcom stars come and go. But you, 35 years after the show technically ended, you have stayed out there as an icon. What's your secret? What did you do that no one else figured out?

Henderson: You know what, Josh? I think it's because I love what I do. I'm passionate about what I do. I've always kind of felt that my career was my vocation, and I love staying on top of things. Now I'm cybermom! I genuinely love to communicate. And I love people.


CNN: I got to tell you, when I said I was going to talk to you today, every person I talked to said I have to get the truth about you and Greg (Barry Williams). You write about this on your blog. Just give everyone the real story.

Henderson: The real story is that he always had a crush on me and he asked me to go on a date with him. And so I went. And he only had a driver's permit. And his brother had to bring him to my hotel, and then he could drive my car, you know, he had a permit. But it was so sweet and so innocent. And he's still a very dear friend.


http://www.cnn.com/2009/TECH/10/16/f...lub/index.html
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Old 10-17-2009, 11:55 AM   #2
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Hey, that's pretty cool. My folks should do this.
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Old 10-23-2009, 08:37 AM   #3
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Quote:
Originally Posted by Brian Damage
... We have all North American-based technical experts standing by...
lol, gotta love it... "all North American based". But hey, that's what we need... it's not just the "older" folks who'd appreciate talking to someone who actually speaks English. I've never had to call one of those technical support lines, but it's gotta be a little scary for folks who aren't computer-savvy to begin with, and then they have to put up with trying to talk to someone from India or someplace like that.
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Old 10-23-2009, 10:55 AM   #4
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now we're gonna have to find something NEW to scare old people with
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Old 10-23-2009, 11:33 AM   #5
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Good for Florence. That was funny Roby
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Old 05-05-2010, 02:58 AM   #6
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Quote:
Originally Posted by Tweety
lol, gotta love it... "all North American based". But hey, that's what we need... it's not just the "older" folks who'd appreciate talking to someone who actually speaks English. I've never had to call one of those technical support lines, but it's gotta be a little scary for folks who aren't computer-savvy to begin with, and then they have to put up with trying to talk to someone from India or someplace like that.

I used to work at Earthlink and I remember when all the dial up support went to India. We got really tired of the complaints about it. Then when they made the big announcement that the rest of us were going to get laid off they had the gall to say that they had reduced costs without compromising customer service.

What was the point of lying about it? Everyone knew it wasn't true!
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