Major computer problems, Please help!!! - Sitcoms Online Message Boards

Brad Russ · 07-15-2009, 08:04 PM

I am having major computer problems. Right now I'm unable to get on about 80% of my favorite websites because it says: This web site probably contains malicious software program, which can cause damage to your computer or perform actions without your permission. Your computer may be infected after visiting such web site. We recommend you to install (or activate) antivirus security software.

The thing I don't understand is that I already have over $100.00 worth of spyware, adware, and every other type of protection programs on my computer including AVG, Paretologic drive clear, Paretologic reg cure, spybot, as well as others, yet it's telling me I must download a program called Personal Antivirus for $80.00 to resolve this problem, and I don't have $80.00 to spare. I can't even post on any board here at S.O other than regular Chit Chat. I also can't logon to Facebook, MySpace, and several other sites that I frequent. I'm also getting a warning that says I have a virus called: Trojan.Win32Agent.azsy, and another called TrojanMdropper.AC. This all just came about all of a sudden a couple hours ago, and I don't know how to fix it. If anyone can help, it would be greatly appreciated. Thanks!!!

Zoneboy · 07-15-2009, 08:16 PM

I had a similar problem a few weeks ago. From what I understand, This is nothing but an attempt to get your personal information and that no anitvirus software or downloads are actually being sold. I'm no computer expert by any means so hopefully someone here can help you out.

Brad Russ · 07-15-2009, 08:25 PM

Thanks for the info Zoneboy!! Now it's doing the same thing when I try logging on to chit chat. Pretty soon I won't even be able to post here. Man I hate computer problems!!!

Now when I visit chit chat it's saying: This page is infected by malicious advertising code. Such code can seriously affect your computer. Click here to protect your computer with Personal Antivirus.

Zoneboy · 07-15-2009, 08:29 PM

Quote:

Originally Posted by Little Mel

Thanks for the info Zoneboy!! Now it's doing the same thing when I try logging on to chit chat. Pretty soon I won't even be able to post here. Man I hate computer problems!!!

You're welcome, I wish I could be of more help but this is all greek to me. This is more up robyrob's alley and I'm sure he can offer some good advice.

Courtnee · 07-15-2009, 08:59 PM

Did you run a scan of your computer? It sounds like a virus or something to me.

Chocoholic · 07-15-2009, 09:01 PM

Sounds like a virus to me too. Try running a scan. Other than that, I'm not much help. Sorry

Brad Russ · 07-15-2009, 09:06 PM

It does say I have a couple viruses, and so I'm running a virus scan with AVG right now. Thanks for the suggestions Courtnee, and Kristen!!

Waterston_Fan · 07-15-2009, 09:26 PM

Will the antivirus software that you are using to scan remove the virus?

If not...

Trend Micro

If you have Java updated, you shouldn't have to upload it or update it.

I assume it will get rid of the infection or virus.

Brad Russ · 07-15-2009, 09:32 PM

I fixed the problem!!!

All I did was restore my computer to an earlier date before this problem started. I restored it to July 13th, and everything is back to normal. Thanks again to all of you for your suggestions. It was much appreciated!!!

robyrob · 07-15-2009, 09:47 PM

see if AVG will remove it, then reboot into SAFEMODE and delete all of your temp files, either with a program like CCleaner or ATF cleaner

turn off System Restore (don't forget to turn it back on afterwards)

How to remove Trojan.win32.agent.azsy manually:

To perform manual removal of Trojan.win32.agent.azsy, you should do the following:

Delete Trojan.win32.agent.azsy corrupt files:

* %Documents and Settings%\\Application Data\svchosts.exe
* %Documents and Settings%\\Application Data\taskmon.exe
* %Documents and Settings%\[user_name]\Application Data\rundll.exe
* %Documents and Settings%\[user_name]\Application Data\service.exe
* %Documents and Settings%\[user_name]\Application Data\sound.exe
* %Documents and Settings%\[user_name]\Application Data\upnpsvc.exe
* %Documents and Settings%\[user_name]\Application Data\lsas.exe
* %Documents and Settings%\[user_name]\Application Data\logon.exe
* %Documents and Settings%\[user_name]\Application Data\helper.exe
* %Documents and Settings%\[user_name]\Application Data\event.exe
* %Documents and Settings%\[user_name]\Application Data\dumpreport.exe
* %Documents and Settings%\[user_name]\Application Data\msiexeca.exe

Remove Trojan.win32.agent.azsy associated registry entries:

* HKEY_LOCAL_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “[Random Name]“

Please, note that manual removal of Trojan.win32.agent.azsy is a procedure of high complexity and should be performed with extreme caution. Lack of the required skills and even the slightest deviation from the instructions may lead to irreparable system damage. To ensure trouble-free deletion, it is recommended to use the automatic Trojan.win32.agent.azsy removal tool below:

Download Trojan.win32.agent.azsy Removal Tool

if that doesnt work try this one:
http://windowsprotection.net/spyware...r-with-remover

reboot into normal mode and run HijackThis and post a log

run an online scanner like http://www.kaspersky.com/virusscanner

robyrob · 07-15-2009, 09:49 PM

Quote:

Originally Posted by Little Mel

I fixed the problem!!!

All I did was restore my computer to an earlier date before this problem started. I restored it to July 13th, and everything is back to normal. Thanks again to all of you for your suggestions. It was much appreciated!!!

you need to clear the infected files in your system restore files - turn system restore off then delete all temp files, reboot and turn it back on again

make sure you do your windows updates right away as well.

you should still do an online scan to make sure it is gone, and if you want to post a HijackThis log i can look at it.

Brad Russ · 07-15-2009, 09:54 PM

Quote:

Originally Posted by robyrob

you need to clear the infected files in your system restore files - turn system restore off then delete all temp files, reboot and turn it back on again

make sure you do your windows updates right away as well.

you should still do an online scan to make sure it is gone, and if you want to post a HijackThis log i can look at it.

Thanks so much robyrob, you're always such a big help!! I will do everything that you mentioned to make sure the problem is solved, and will do what you mentioned in your first post if the problem returns. I'll get to it right now. Thanks again!!

Family Ties Forever! · 07-16-2009, 12:10 AM

Brad, that's good to hear you were able to fix the problem. I know computer problems can be so frustrating.

Wreckless · 07-16-2009, 12:13 AM

Brad, I'm having the same damn trouble logging into facebook, but it's only facebook. other sites have been a little bit slower today but still working perfectly. check out my thread as far as my computer problem goes. i have AVG as well and I don't get it.

I hope you get all your sites and computer working/fixed Brad. Hope to talk to ya on their buddy.

Schmoopie · 07-16-2009, 03:13 AM

Brad, I'm glad you got your computer fixed because I'd hate to think that you wouldn't be able to post anymore! I've had that same problem as well, and I agree with the majority that it sounds like a virus. I hate when my computer freaks out and I can't figure out how it happened or how to fix it!

Andrea

07-15-2009, 08:04 PM	#1
Brad Russ Member Forum Fanatic Join Date: Feb 17, 2002 Location: Portland, Oregon Posts: 10,085	Major computer problems, Please help!!! I am having major computer problems. Right now I'm unable to get on about 80% of my favorite websites because it says: This web site probably contains malicious software program, which can cause damage to your computer or perform actions without your permission. Your computer may be infected after visiting such web site. We recommend you to install (or activate) antivirus security software. The thing I don't understand is that I already have over $100.00 worth of spyware, adware, and every other type of protection programs on my computer including AVG, Paretologic drive clear, Paretologic reg cure, spybot, as well as others, yet it's telling me I must download a program called Personal Antivirus for $80.00 to resolve this problem, and I don't have $80.00 to spare. I can't even post on any board here at S.O other than regular Chit Chat. I also can't logon to Facebook, MySpace, and several other sites that I frequent. I'm also getting a warning that says I have a virus called: Trojan.Win32Agent.azsy, and another called TrojanMdropper.AC. This all just came about all of a sudden a couple hours ago, and I don't know how to fix it. If anyone can help, it would be greatly appreciated. Thanks!!!
	__________________ St. John 15:13 - Greater love hath no man than this, that a man lay down his life for his friends." Currently my favorite song.

07-15-2009, 08:16 PM	#2
Zoneboy RIP, I'LL NEVER FORGET YOU :( Moderator Forum Superstar Join Date: Jul 13, 2003 Location: AT HOME WISHING ALL THIS WAS JUST A DREAM AND THAT I'LL WAKE UP FROM THIS NIGHTMARE. Posts: 34,441	I had a similar problem a few weeks ago. From what I understand, This is nothing but an attempt to get your personal information and that no anitvirus software or downloads are actually being sold. I'm no computer expert by any means so hopefully someone here can help you out.
	__________________ 'Twas The Night Before Christmas And All Through The Full House Not A Creature Was Stirring, Not Even Mighty Mouse. All My Children We're Nestled All Snug In Their Beds While Visions Of Sugarbakers Danced In Their Heads.

07-15-2009, 08:59 PM	#5
Courtnee MAN VS SAMMICH. Forum Star Join Date: Mar 23, 2005 Location: Louisiana Posts: 16,413	Did you run a scan of your computer? It sounds like a virus or something to me.
	__________________ Whether I'm the rose of sheer perfection A freckle on the nose of life's complexion The Cinderella or the shine apple of its eye I gotta fly once, I gotta try once, Only can die once, right, sir? Ooh, life is juicy, juicy and you see, I gotta have my bite, sir. Get ready for me love, 'cause I'm a "comer" I simply gotta march, my heart's a drummer Don't bring around the cloud to rain on my parade

07-15-2009, 09:47 PM	#10
robyrob certified wackball#3 Moderator Forum Icon Join Date: Aug 03, 2003 Location: hiding under the third booth at Arnold's Posts: 58,203	see if AVG will remove it, then reboot into SAFEMODE and delete all of your temp files, either with a program like CCleaner or ATF cleaner turn off System Restore (don't forget to turn it back on afterwards) How to remove Trojan.win32.agent.azsy manually: To perform manual removal of Trojan.win32.agent.azsy, you should do the following: Delete Trojan.win32.agent.azsy corrupt files: * %Documents and Settings%\\Application Data\svchosts.exe * %Documents and Settings%\\Application Data\taskmon.exe * %Documents and Settings%\[user_name]\Application Data\rundll.exe * %Documents and Settings%\[user_name]\Application Data\service.exe * %Documents and Settings%\[user_name]\Application Data\sound.exe * %Documents and Settings%\[user_name]\Application Data\upnpsvc.exe * %Documents and Settings%\[user_name]\Application Data\lsas.exe * %Documents and Settings%\[user_name]\Application Data\logon.exe * %Documents and Settings%\[user_name]\Application Data\helper.exe * %Documents and Settings%\[user_name]\Application Data\event.exe * %Documents and Settings%\[user_name]\Application Data\dumpreport.exe * %Documents and Settings%\[user_name]\Application Data\msiexeca.exe Remove Trojan.win32.agent.azsy associated registry entries: * HKEY_LOCAL_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “[Random Name]“ Please, note that manual removal of Trojan.win32.agent.azsy is a procedure of high complexity and should be performed with extreme caution. Lack of the required skills and even the slightest deviation from the instructions may lead to irreparable system damage. To ensure trouble-free deletion, it is recommended to use the automatic Trojan.win32.agent.azsy removal tool below: Download Trojan.win32.agent.azsy Removal Tool if that doesnt work try this one: http://windowsprotection.net/spyware...r-with-remover reboot into normal mode and run HijackThis and post a log run an online scanner like http://www.kaspersky.com/virusscanner
	__________________ * firefox * AdAware * HiJackThis * CoolWebShredder * Spybot * SpywareBlaster * Spyware Terminator * * GeeksToGo * AntiVir * Avast antivirus * Housecall Online * Sysinternals Security Utilities * * ZoneAlarm * Agnitum-firewall * Comodo Firewall * AVG Anti-Rootkit * RootkitRevealer * ParasiteCheck * * Annoyances * FreeCodecs * Mikes-Hosts-File * GRC.com * MSAntispyware * DVD's * TradeList * myspace *

07-16-2009, 03:13 AM	#15
Schmoopie Keep Calm and Love Snoopy Forum Star Join Date: Jul 13, 2008 Location: Lynnwood, Washington Posts: 15,697	Brad, I'm glad you got your computer fixed because I'd hate to think that you wouldn't be able to post anymore! I've had that same problem as well, and I agree with the majority that it sounds like a virus. I hate when my computer freaks out and I can't figure out how it happened or how to fix it! Andrea
	__________________ In memory of my wonderful husband. I love and miss you more than words can say, but I will always and forever keep you in my heart. September 23, 1961-January 14, 2019

07-15-2009, 08:25 PM	#3
Brad Russ Member Forum Fanatic Join Date: Feb 17, 2002 Location: Portland, Oregon Posts: 10,085	Thanks for the info Zoneboy!! Now it's doing the same thing when I try logging on to chit chat. Pretty soon I won't even be able to post here. Man I hate computer problems!!! Now when I visit chit chat it's saying: This page is infected by malicious advertising code. Such code can seriously affect your computer. Click here to protect your computer with Personal Antivirus.

07-15-2009, 09:01 PM	#6
Chocoholic Member Forum Star Join Date: Dec 01, 2000 Location: Between a rock and a hard place. Posts: 11,235	Sounds like a virus to me too. Try running a scan. Other than that, I'm not much help. Sorry

07-15-2009, 09:06 PM	#7
Brad Russ Member Forum Fanatic Join Date: Feb 17, 2002 Location: Portland, Oregon Posts: 10,085	It does say I have a couple viruses, and so I'm running a virus scan with AVG right now. Thanks for the suggestions Courtnee, and Kristen!!

07-15-2009, 09:26 PM	#8
Waterston_Fan Eternal Member Eternal Member Forum 3000 Club Member Join Date: Dec 26, 2005 Location: Southern California Posts: 3,195	Will the antivirus software that you are using to scan remove the virus? If not... Trend Micro If you have Java updated, you shouldn't have to upload it or update it. I assume it will get rid of the infection or virus.

07-15-2009, 09:32 PM	#9
Brad Russ Member Forum Fanatic Join Date: Feb 17, 2002 Location: Portland, Oregon Posts: 10,085	I fixed the problem!!! All I did was restore my computer to an earlier date before this problem started. I restored it to July 13th, and everything is back to normal. Thanks again to all of you for your suggestions. It was much appreciated!!!

07-16-2009, 12:10 AM	#13
Family Ties Forever! Member Forum Fanatic Join Date: Apr 16, 2002 Location: Keaton residence Posts: 10,214	Brad, that's good to hear you were able to fix the problem. I know computer problems can be so frustrating.

07-16-2009, 12:13 AM	#14
Wreckless Member Forum Fanatic Join Date: Nov 04, 2007 Location: Banned Posts: 9,406	Brad, I'm having the same damn trouble logging into facebook, but it's only facebook. other sites have been a little bit slower today but still working perfectly. check out my thread as far as my computer problem goes. i have AVG as well and I don't get it. I hope you get all your sites and computer working/fixed Brad. Hope to talk to ya on their buddy.