Woman left hanging on phone for 20 HOURS! - Sitcoms Online Message Boards

waichingliu81 · 08-18-2007, 08:18 AM

LONDON (AFP) - A customer trying to call telecoms operator BT Group was left hanging on the telephone for a total of 20 hours, The Times newspaper reported here on Saturday.

Hannah King, 51, called a company helpline after a BT engineer failed to turn up to install a telephone line at her new flat in Milford Haven, according to the paper.

For eight hours in a row, she endured the sound of piped music. She gave up and tried again the next day -- and waited another eight hours before putting the phone down.

The following day, she spent a further four hours on hold before hanging up.

That took the total time wasted to almost one day, the paper said.

"I was so frustrated and angry I broke down in tears," she told The Times.

"It is a helpline for goodness' sake, surely a company as big as BT can answer their phones."

BT admitted that a new calling system had left some customers in the lurch.

"BT would like to apologise for the length of time this customer was left on the phone," the paper quoted a BT spokeswoman as saying.

Zoneboy · 08-18-2007, 09:43 AM

This woman was a bonehead for hanging on as long as she did.

waichingliu81 · 08-18-2007, 09:58 AM

Quote:

Originally Posted by Zoneboy

This woman was a bonehead for hanging on as long as she did.

i understand what you mean, but because the engineer didn't turn up she had to ring them up but yeah, to remain on the phone as long as she has done is far-fetched. i wouldn't have been able to hang on for 6 hours, never mind 8- i would've probably lost it by that point. mind you, british telecom (BT) didn't do themselves any favours either

JT · 08-18-2007, 10:43 AM

Psh. My mother would have hung up in like five minutes. That woman is the dumbass for staying on as long as she did. Idiot.

Courtnee · 08-18-2007, 12:07 PM

I would have hung up within, like, 3 minutes. She has the ENDURANCE.

EmoJoe · 08-18-2007, 12:15 PM

Quote:

Originally Posted by JT

Psh. My mother would have hung up in like five minutes. That woman is the dumbass for staying on as long as she did. Idiot.

agreed.

Max Whittaker · 08-18-2007, 12:31 PM

I can't say I'm liking the name calling directed toward the woman.

Indeed, I would have stayed on the line 30 min. tops. Usually no more than ten. But hey, it's her time to use as she feels most productive. And if it was important to her, well, direct the anger toward the company that simply couldn't be bothered to pick up the phone.

Ireneparalegal · 08-18-2007, 02:05 PM

Quote:

Originally Posted by Zoneboy

This woman was a bonehead for hanging on as long as she did.

*the sound of a horsewhip in the background* BONEHEAD OF THE WEEK AWARD GOES TO: STUPID LADY WAITING 20 HOURS ON A PHONE!!!!!!!!!

Lex Luthor · 08-18-2007, 02:14 PM

I would hope thtat she had it on speaker phone and at least got something else accomplished during that time.

Have to love the era of the new automated "help lines"

Brieannas21 · 08-18-2007, 02:49 PM

This reminds me of an episode of Friends when Phoebe stayed on hold for like 2 days straight

YoliUSA · 08-18-2007, 03:21 PM

Quote:

Originally Posted by Zoneboy

This woman was a bonehead for hanging on as long as she did.

Lol I agree

Mikado · 08-18-2007, 03:47 PM

BT admitted that a new calling system had left some customers in the lurch.

"BT would like to apologise for the length of time this customer was left on the phone," the paper quoted a BT spokeswoman as saying.

Wow.......that sounded like SUUUUUUUUUCH a heartfelt apology!

-STEFFY- · 08-18-2007, 03:58 PM

Quote:

Originally Posted by Zoneboy

This woman was a bonehead for hanging on as long as she did.

Word!

freshprinceofLA · 08-18-2007, 04:00 PM

omg 20 hrs wow she's so stupid! Does she want some money for that or an award! If your on the phone and you hear the hold music for more than 15 mins you know there's something wrong durrrrrrrrrr

catlover79 · 08-18-2007, 04:22 PM

Quote:

Originally Posted by Zoneboy

This woman was a bonehead for hanging on as long as she did.

08-18-2007, 08:18 AM	#1
waichingliu81 debbie allen Forum 4000 Club Member Join Date: Dec 28, 2006 Location: london, england, UK Posts: 4,347	Woman left hanging on phone for 20 HOURS! LONDON (AFP) - A customer trying to call telecoms operator BT Group was left hanging on the telephone for a total of 20 hours, The Times newspaper reported here on Saturday. Hannah King, 51, called a company helpline after a BT engineer failed to turn up to install a telephone line at her new flat in Milford Haven, according to the paper. For eight hours in a row, she endured the sound of piped music. She gave up and tried again the next day -- and waited another eight hours before putting the phone down. The following day, she spent a further four hours on hold before hanging up. That took the total time wasted to almost one day, the paper said. "I was so frustrated and angry I broke down in tears," she told The Times. "It is a helpline for goodness' sake, surely a company as big as BT can answer their phones." BT admitted that a new calling system had left some customers in the lurch. "BT would like to apologise for the length of time this customer was left on the phone," the paper quoted a BT spokeswoman as saying.

08-18-2007, 09:43 AM	#2
Zoneboy RIP, I'LL NEVER FORGET YOU :( Moderator Forum Superstar Join Date: Jul 13, 2003 Location: AT HOME WISHING ALL THIS WAS JUST A DREAM AND THAT I'LL WAKE UP FROM THIS NIGHTMARE. Posts: 34,489	This woman was a bonehead for hanging on as long as she did.
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08-18-2007, 10:43 AM	#4
JT Member Forum Veteran Join Date: Apr 29, 2001 Location: USA Posts: 7,223	Psh. My mother would have hung up in like five minutes. That woman is the dumbass for staying on as long as she did. Idiot.
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08-18-2007, 12:07 PM	#5
Courtnee MAN VS SAMMICH. Forum Star Join Date: Mar 23, 2005 Location: Louisiana Posts: 16,413	I would have hung up within, like, 3 minutes. She has the ENDURANCE.
	__________________ Whether I'm the rose of sheer perfection A freckle on the nose of life's complexion The Cinderella or the shine apple of its eye I gotta fly once, I gotta try once, Only can die once, right, sir? Ooh, life is juicy, juicy and you see, I gotta have my bite, sir. Get ready for me love, 'cause I'm a "comer" I simply gotta march, my heart's a drummer Don't bring around the cloud to rain on my parade

08-18-2007, 12:31 PM	#7
Max Whittaker I want Serenity back Forum Veteran Join Date: Apr 30, 2001 Posts: 6,180	I can't say I'm liking the name calling directed toward the woman. Indeed, I would have stayed on the line 30 min. tops. Usually no more than ten. But hey, it's her time to use as she feels most productive. And if it was important to her, well, direct the anger toward the company that simply couldn't be bothered to pick up the phone.
	__________________ I will get things done for America – to make our people safer, smarter, & healthier. I will bring Americans together to strengthen our communities. Faced with apathy, I will take action. Faced with conflict, I will seek common ground. Faced with adversity, I will persevere. I will carry this commitment with me this year and beyond. I am an AmeriCorps member, and I will get things done.

08-18-2007, 02:14 PM	#9
Lex Luthor I'm bringing Lexy back Senior Member Join Date: Jun 07, 2005 Location: The Great White North Posts: 2,374	I would hope thtat she had it on speaker phone and at least got something else accomplished during that time. Have to love the era of the new automated "help lines"
	__________________ I look forward to resuming our verbal judo - Lex Luthor It's a complicated world, Clark. Only the naïve view it in black and white - Lex Luthor Genevieve: "I underestimated you, Lex." Lex: "Well, that’s a common mistake." Lionel Luthor: "We don't need to play games, son." Lex Luthor: "Dad, games are all we got."

08-18-2007, 02:49 PM	#10
Brieannas21 Member Forum Fanatic Join Date: Apr 05, 2004 Location: Texas Posts: 9,792	This reminds me of an episode of Friends when Phoebe stayed on hold for like 2 days straight

08-18-2007, 03:47 PM	#12
Mikado Main st bridge Forum Superstar Join Date: Jul 06, 2005 Posts: 25,892	BT admitted that a new calling system had left some customers in the lurch. "BT would like to apologise for the length of time this customer was left on the phone," the paper quoted a BT spokeswoman as saying. Wow.......that sounded like SUUUUUUUUUCH a heartfelt apology!

08-18-2007, 04:00 PM	#14
freshprinceofLA The Bosses Senior Member Join Date: Aug 09, 2005 Location: A small town in: Los Angeles, California Posts: 2,810	omg 20 hrs wow she's so stupid! Does she want some money for that or an award! If your on the phone and you hear the hold music for more than 15 mins you know there's something wrong durrrrrrrrrr
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