Contact info on Sony, re: bad DVDs

[CAJeannieFan57]

Here's how to contact Sony about the bad DVD's that were sold (see thread entitled "Season 3 DVDs"):

For problems with Sony Pictures Home Entertainment products please email consumer@SPHECustomerSupport.sony.com

as well as the 1-800-860-2878

[IDoJOnline]

Originally Posted by CAJeannieFan57

Here's how to contact Sony about the bad DVD's that were sold (see thread entitled "Season 3 DVDs"):

For problems with Sony Pictures Home Entertainment products please email consumer@SPHECustomerSupport.sony.com

as well as the 1-800-860-2878

I would definitely suggest, if you want something done about the Season 3 DVD's to contact those numbers and email address. So far none of the complaints (if any have been made yet) have made it to the decision makers. You're going to have to really put up a stink to get noticed.

[CAJeannieFan57]

"...if any have been made yet..."

I know of at least 12 people who have written an email to Sony about the problem. All but one (the first) got the same email back saying that they're looking into the problem. The first one got questioned about his brand of DVD player, etc. He wrote them back and said that the DVDs did the same thing in three different DVD players so he didn't think it was his DVD player. The rest of us have gotten the same form email back.

Donna

[TeeVeeCloset]

Let me first say I am extremely fussy and get very annoyed when flaws or edited episodes appear on dvd sets....I have posted many rants how these big studios want to milk every dollar out of these classics sitcoms after they have been nothing but cash cows to them for years without paying residuals to the original actors, merchandisings, etc.....these sets actually cost less than $5 each to produce, so the line often used about needing to re-coup big remastering costs is BS....just imagine how much jeannie has made for sony over the years being syndicated...each run costs 1000's of dollars to networks like tv land......anyway I am getting off topic.....I finally got around to watching the most talked about season 3 "bootsie" episode and it did jitter like a silent movie for about 6 minutes in the middle of the episode....it doesn't bother me that much but I will be emailing sony and would certainly take a replacement disc, but of course I still don't have the receit, etc.....this is becoming far too common and I seriously doubt sony will remaster disc 2 for such a minor flaw but it is the principal!

[Lee G]

Yep, the BOOTSIE NIGHTINGALE episode has a jittery picture starting around the 11 minute mark and lasts until the 17 minute mark. And it looks like they chopped a scene from that episode also. Look at the part where Tony and Roger drive off in the car and leave Jeannie standing outside the house. The episode then cuts quickly to Tony entering his office at NASA. Now I am not an expert on these episodes but it does appear like they edited something out in between those two scenes, it probably amounts to about a 20 second cut. There definitely is an edit in MEET MY MASTERS MOTHER, the part where Jeannie beats on the drum is cut. I don't know why Sony would bother to cut tiny scenes from selected episodes unless for some reason they don't want to issue all the episodes uncut. Whatever the reason, it is totally inexcusable and it takes away from the enjoyment of the episodes.

[Rambo Stallone]

Originally Posted by Lee G

Yep, the BOOTSIE NIGHTINGALE episode has a jittery picture starting around the 11 minute mark and lasts until the 17 minute mark. And it looks like they chopped a scene from that episode also. Look at the part where Tony and Roger drive off in the car and leave Jeannie standing outside the house. The episode then cuts quickly to Tony entering his office at NASA. Now I am not an expert on these episodes but it does appear like they edited something out in between those two scenes, it probably amounts to about a 20 second cut. There definitely is an edit in MEET MY MASTERS MOTHER, the part where Jeannie beats on the drum is cut. I don't know why Sony would bother to cut tiny scenes from selected episodes unless for some reason they don't want to issue all the episodes uncut. Whatever the reason, it is totally inexcusable and it takes away from the enjoyment of the episodes.

Oh no what's going on,i was going to get the I Dream Of Jeannie set soon,but now they have a problem, i just noticed my Munsters season 2 is stuffed,no scratches,fingerprints but one episode don't work The Fregosi Emerald, the one about a curse.I've played in about 5 DVD players and 2 computers.I know i'm in region 4 and it's Region 2,but the players play all region and all the others work. I'm starting to think their is a major problem with DVDs they not telling people about,that they dont last.

[storrs19]

Well, The Munsters is one of those HORRIBLE Universal dual layer double sided dvd's. Those things are pure crap. I have had endless trouble with both seasons of The Munsters, Adam-12, Dragnet, Night Gallery, and Alfred Hitchcock Presents (Season 1).

Universal has terrible quality control and tries to squeeze too much info on each disc to save a few cents. I have had not one bit of trouble with Green Acres Season (MGM) or Gilligan's Island (Warner Brothers) which are both on dual layer double sided dvds so it must be something with the way Universal presses them.