Comcast is trying to rip me off - Sitcoms Online Message Boards

Better Days · 06-27-2006, 11:04 PM

I ordered Comcast. I asked if theres any other costs. "No"

Activation day:
Technician activated my apartment. 1 outlet was activated but 2 others didn't activate. Technician said it's $15 to activate each additional outlet if the outlets don't automatically activate with the 1st outlet. I wasn't told this when I ordered(for 3 outlets).
I called comcast and they said: the $15 is for the time it takes the technician, but if he has time on his schedule, I won't be charged. Without asking, the tech activated outlets 2 and 3(took 7 minutes). He also called someone about it.

5 days later: the $30 charge is on my bill

note: I talked with 3 concast people, total - none mentioned that I'll be charged $15 for additional outlets.

Any advice??

Ireneparalegal · 06-27-2006, 11:12 PM

I would get on the phone quick with a supervisor. Or tell them you want to cancel and I bet they would DO EVERYTHING TO KEEP YOU AS A CUSTOMER...

Better Days · 07-08-2006, 05:14 PM

I called and asked for a supervisor. She was hesitant; asking what the issue is. So I told her. I also mentioned that the technition wrote on the work order:

Quote:

"Activated 2 a/o(additional outlets?) @ no chg. per customer service, According to Customer? Dispatch Said No"

She told me to fax that paper to them, and I'll be contacted within 10 days.
I also faxed them all the other details, including that $80 is too much for the 1st month of a special.

Should I just wait?

TVFactFan · 07-08-2006, 05:39 PM

Quote:

Originally Posted by Better Days

I ordered Comcast. I asked if theres any other costs. "No"

Activation day:
Technician activated my apartment. 1 outlet was activated but 2 others didn't activate. Technician said it's $15 to activate each additional outlet if the outlets don't automatically activate with the 1st outlet. I wasn't told this when I ordered(for 3 outlets).
I called comcast and they said: the $15 is for the time it takes the technician, but if he has time on his schedule, I won't be charged. Without asking, the tech activated outlets 2 and 3(took 7 minutes). He also called someone about it.

5 days later: the $30 charge is on my bill

note: I talked with 3 concast people, total - none mentioned that I'll be charged $15 for additional outlets.

Any advice??

I think there is always an initial FEE when you first subscribe because how would Comcast make any money?-lol Like when I sign up for MSNTV2, I'm charged right away because that's the Initial Charge

passionsfan79 · 07-08-2006, 05:56 PM

Our cable is 54.24 I pay extra more though because I have dsl through there to however.

theshark8777 · 07-08-2006, 06:17 PM

Quote:

Originally Posted by TVResearcher

I think there is always an initial FEE when you first subscribe because how would Comcast make any money?-lol Like when I sign up for MSNTV2, I'm charged right away because that's the Initial Charge

I didn't pay anything when I got my Time Warner Cable hooked up. I had to pay the first month in advance, but no installation charge or anything.

TVFactFan · 07-08-2006, 07:14 PM

Quote:

Originally Posted by theshark8777

I didn't pay anything when I got my Time Warner Cable hooked up. I had to pay the first month in advance, but no installation charge or anything.

My point is you paid something-lol They just don't give you cable and not charge you until next month

theshark8777 · 07-08-2006, 07:16 PM

Yep, had to pay first month in advance.

Brieannas21 · 07-08-2006, 09:27 PM

One of my local news station did a report about comcast and they were talking about how they false advertise.

Better Days · 07-19-2006, 07:16 PM

Well, it took 3 calls over 3 weeks for them to remove the $30.

Another irritation: I went online to pay the bill, and saw that the amount owed was HIGHER, not lower. I called them and the person had a really complex way of explaining that: next month's payment was added to the amount (even though my 2nd month hasn't started yet.)

Brieannas21 · 07-19-2006, 07:22 PM

Quote:

Originally Posted by Better Days

I called them and the person had a really complex way of explaining that: next month's payment was added to the amount (even though my 2nd month hasn't started yet.)

Yeah that happened to me also, I don't know why they do that. that's why I changed to Directv, to many headaches from comcast.

TVFactFan · 07-19-2006, 07:45 PM

Quote:

Originally Posted by Brieannas21

Yeah that happened to me also, I don't know why they do that. that's why I changed to Directv, to many headaches from comcast.

By switching to DirecTV you only was hurting yourself because Comcast has more Features-LOL

theshark8777 · 07-19-2006, 07:54 PM

you always pay a month in advance, thats pretty standard.

Brian Damage · 07-19-2006, 08:12 PM

Quote:

Originally Posted by TVResearcher

By switching to DirecTV you only was hurting yourself because Comcast has more Features-LOL

Directv is better than Comcast.

TVFactFan · 07-19-2006, 08:33 PM

Quote:

Originally Posted by Brian Damage

Directv is better than Comcast.

The only thing they have over Comcast is the Sunday Ticket. Does DirecTV air One Day at a Time??-lol

06-27-2006, 11:04 PM	#1
Better Days Member Frequent Poster Join Date: Dec 05, 2005 Location: California Posts: 248	Comcast is trying to rip me off I ordered Comcast. I asked if theres any other costs. "No" Activation day: Technician activated my apartment. 1 outlet was activated but 2 others didn't activate. Technician said it's $15 to activate each additional outlet if the outlets don't automatically activate with the 1st outlet. I wasn't told this when I ordered(for 3 outlets). I called comcast and they said: the $15 is for the time it takes the technician, but if he has time on his schedule, I won't be charged. Without asking, the tech activated outlets 2 and 3(took 7 minutes). He also called someone about it. 5 days later: the $30 charge is on my bill note: I talked with 3 concast people, total - none mentioned that I'll be charged $15 for additional outlets. Any advice??
	__________________ CHANGE the world!! Ask not what Obama can do for you. We are responsible for the past and the future. Besides, the big 2 parties aren't working for us. PicKet FenceS on DVD! CLueLeSS "It's like old times" - Luke Spencer to Robert Scorpio! (General Hospital) Feb 21, 06

06-27-2006, 11:12 PM	#2
Ireneparalegal LEGAL SPICE ;) Forum Legend Join Date: Jul 25, 2005 Location: OXNARD, CA - WHERE THE DALLAS COWBOYS TRAIN & PRACTICE Posts: 38,691	I would get on the phone quick with a supervisor. Or tell them you want to cancel and I bet they would DO EVERYTHING TO KEEP YOU AS A CUSTOMER...
	__________________ DALLAS COWBOYS ARE HERE AT TRAINING CAMP!!!

07-08-2006, 05:56 PM	#5
passionsfan79 Proud to be Sara fan Senior Member Join Date: Sep 13, 2002 Location: MN Posts: 2,265	Our cable is 54.24 I pay extra more though because I have dsl through there to however.
	__________________ Americas band The Beach Boys Member of the Sara Evans fan club since Dec 05 2005 forever

07-08-2006, 07:16 PM	#8
theshark8777 Hats for Bats Forum Veteran Join Date: Jan 23, 2001 Location: northeast Ohio. Posts: 5,315	Yep, had to pay first month in advance.

07-08-2006, 09:27 PM	#9
Brieannas21 Member Forum Fanatic Join Date: Apr 05, 2004 Location: Texas Posts: 9,792	One of my local news station did a report about comcast and they were talking about how they false advertise.

07-19-2006, 07:16 PM	#10
Better Days Member Frequent Poster Join Date: Dec 05, 2005 Location: California Posts: 248	Well, it took 3 calls over 3 weeks for them to remove the $30. Another irritation: I went online to pay the bill, and saw that the amount owed was HIGHER, not lower. I called them and the person had a really complex way of explaining that: next month's payment was added to the amount (even though my 2nd month hasn't started yet.)

07-19-2006, 07:54 PM	#13
theshark8777 Hats for Bats Forum Veteran Join Date: Jan 23, 2001 Location: northeast Ohio. Posts: 5,315	you always pay a month in advance, thats pretty standard.