I hate customer service! - Sitcoms Online Message Boards

dawsongirl · 01-24-2005, 06:54 PM

Ugh...I swear my family and I have had nothing but trouble with customer service lately. The garbage company won't give us a new trash cart despite asking for one. Dish Network told us they'd send us a new remote for the one that fell apart. No remote yet.

The worst though...Columbia House. I think the entire company is run by the dumbest people on earth. I didn't get a DVD, so I called and told them. They sent one out to me. Too bad it wasn't even the right show. I send it back. Nothing. I call and ask what's up. Lady tells me they received the return and the correct title should be there in a week. Nothing. Today I get my next installment with a late fee on the other disc...THAT I NEVER GOT. I call again, this time not happy. The lady tells me that disc went out Dec 8th. I tell her it was the wrong one and I sent it back and I'm not paying a late fee on something I never got. When am I going to get this disc? I ask. She tells me again it went out the 8th. Um, DUH. I just told you this. I tell her again. She asks me if there is anything else she could do for me. Apparently she didn't want to do anything about my problem, so I just point blank say, "When am I going to get this disc?" "I can send another one out for you." Gee, really? That might be a novel idea.

Tell your horror stories with customer service.

Janice · 01-24-2005, 10:12 PM

I've found that rarely does something go off without a hitch. A friend sent us a Christmas gift. We moved last October, and my friend sent it to our old address by mistake. The gift is still floating around. UPS can't find it.

My husband collects coins and got some new 2005 editions last week. Of course, one proof set is missing, so that was a half a morning on the phone with the customer service rep acting as if I was lying. "Yes maam, I'm positive it's not in the box."

My husband changed jobs last fall which resulted in a change of health insurance companies. There was no lapse in insurance. In fact, there was an overlap, yet I've been battling it out over the phone with the old insurance company over an $800 medical bill that they insist we owe. I sent the backup documentation, and they misplaced it. It's driving me insane.

I won't even get into tech support with AOL or Gateway. Talk about a nightmare.

theanswerman · 01-24-2005, 10:13 PM

Quote:

Originally Posted by Janice

I won't even get into tech support with AOL or Gateway. Talk about a nightmare.

you have rob for that stuff

dawsongirl · 01-24-2005, 10:35 PM

Quote:

Originally Posted by Janice

I've found that rarely does something go off without a hitch. A friend sent us a Christmas gift. We moved last October, and my friend sent it to our old address by mistake. The gift is still floating around. UPS can't find it.

My husband collects coins and got some new 2005 editions last week. Of course, one proof set is missing, so that was a half a morning on the phone with the customer service rep acting as if I was lying. "Yes maam, I'm positive it's not in the box."

My husband changed jobs last fall which resulted in a change of health insurance companies. There was no lapse in insurance. In fact, there was an overlap, yet I've been battling it out over the phone with the old insurance company over an $800 medical bill that they insist we owe. I sent the backup documentation, and they misplaced it. It's driving me insane.

I won't even get into tech support with AOL or Gateway. Talk about a nightmare.

I hate that; when you call and act they act like you're lying. Like I'd waste my time calling if I had gotten it.

Ugh...insurance companies. If mine doesn't pay for my visit to the dermotologist, I'm gonna wring their necks.

robyrob · 01-24-2005, 11:01 PM

Quote:

Originally Posted by TheAnswerMan

you have rob for that stuff

HEY! get back in the mailroom - you arent in the customer service dept yet.

Janice · 01-24-2005, 11:06 PM

Quote:

Originally Posted by dawsongirl

Ugh...insurance companies. If mine doesn't pay for my visit to the dermotologist, I'm gonna wring their necks.

Cathy, did you get that looked at yet? Keep us posted. It's most likely nothing, but you know, better safe than sorry.

Hollow · 01-24-2005, 11:10 PM

i ordered shoes from that delia*s catalogue a few years ago and they never sent them. lolz.

dawsongirl · 01-24-2005, 11:46 PM

Quote:

Originally Posted by Janice

Cathy, did you get that looked at yet? Keep us posted. It's most likely nothing, but you know, better safe than sorry.

Not yet. I go in a week. I could have gone tomorrow, but I have to work. But it looks the same as it did 2 days ago, so I'm not as worried.

¤I Love Clay Aiken¤ · 01-24-2005, 11:46 PM

Janice, did you ever contact the people who own your old house to see if they got it and decided to keep it (those selfish bastidos!)

I know that since moving up here, all of my mail thats still addressed to Danville gets automatically shipped up here.

dawsongirl · 01-24-2005, 11:50 PM

Quote:

Originally Posted by safety pin

i ordered shoes from that delia*s catalogue a few years ago and they never sent them. lolz.

My mom ordered something...a music box I think one time and it never came, and it never came. We eventually gave up on it. Like 5 years later, we found it. Some delivery dude put it in our side door...which we never used.

Janice · 01-24-2005, 11:59 PM

Quote:

Originally Posted by ¤I Love Clay Aiken¤

Janice, did you ever contact the people who own your old house to see if they got it and decided to keep it (those selfish bastidos!)

I know that since moving up here, all of my mail thats still addressed to Danville gets automatically shipped up here.

We still own it and it's empty, so I can't blame anyone there, but I wish I could.

One of my old neighbors probably has it.

SBTB Geek · 01-25-2005, 01:15 AM

I've had nothing but great experiences with Dish Network, but I agree with you on Columbia House.

TheHappyBurgerMeister · 01-25-2005, 02:11 AM

Something just last week happened to me. It wasn't the actual "customer service" but a lady checking me out at Michael's crafts. I was checking out at the register and the lady was like in her 40's, maybe. Well, the WHOLE time she was chit chatting or gossiping with her coworker next to her who was an even older lady (in her 60's I guess). The ONLY thing she said to me the whole time was the price of the item. After she gave me the change I was just WAITING for her to say something. Just a "thank you" or "bye", but no she still continued to talk to her coworker!

I REALLY wanted to say something back to her like some snide remark, but of course at the time I couldn'tn think of anything. I just hate being ignored. When you're helping a customer, the customer is the most important and you should NOT be talking to coworkers while you're helping them. GRRRR! AND, the ironic thing was the teens/college aged kids working at the store were REALLY nice and very helpful, yet the older ladies weren't. Usually it's the other way around!

But, I also know what it's like to be on the OTHER side. I had to deal with customers for 2 years when worked at a deli. The really old ladies are definitely the WORST!! So picky!

snl75 · 01-25-2005, 03:14 AM

Quote:

Originally Posted by dawsongirl

Ugh...I swear my family and I have had nothing but trouble with customer service lately. The garbage company won't give us a new trash cart despite asking for one. Dish Network told us they'd send us a new remote for the one that fell apart. No remote yet.

The worst though...Columbia House. I think the entire company is run by the dumbest people on earth. I didn't get a DVD, so I called and told them. They sent one out to me. Too bad it wasn't even the right show. I send it back. Nothing. I call and ask what's up. Lady tells me they received the return and the correct title should be there in a week. Nothing. Today I get my next installment with a late fee on the other disc...THAT I NEVER GOT. I call again, this time not happy. The lady tells me that disc went out Dec 8th. I tell her it was the wrong one and I sent it back and I'm not paying a late fee on something I never got. When am I going to get this disc? I ask. She tells me again it went out the 8th. Um, DUH. I just told you this. I tell her again. She asks me if there is anything else she could do for me. Apparently she didn't want to do anything about my problem, so I just point blank say, "When am I going to get this disc?" "I can send another one out for you." Gee, really? That might be a novel idea.

Tell your horror stories with customer service.

i know what you mean about columbia house i didnt have a problem with them personally but when a was little the woman who used to babysit me ordered some records from them and not only were they late getting to her house half of them didnt get to her house at all so she had to reorder. and then wait six more weeks for them to get to her. that was in 1978 so that place has been giving people the runround for at least 27 years

dawsongirl · 01-25-2005, 03:52 PM

Quote:

Originally Posted by snl75

i know what you mean about columbia house i didnt have a problem with them personally but when a was little the woman who used to babysit me ordered some records from them and not only were they late getting to her house half of them didnt get to her house at all so she had to reorder. and then wait six more weeks for them to get to her. that was in 1978 so that place has been giving people the runround for at least 27 years

My mom had trouble with Columbia House when she was part of that record club in the 70s too.

01-24-2005, 06:54 PM	#1
dawsongirl Member Forum Icon Join Date: Jan 04, 2001 Posts: 53,140	I hate customer service! Ugh...I swear my family and I have had nothing but trouble with customer service lately. The garbage company won't give us a new trash cart despite asking for one. Dish Network told us they'd send us a new remote for the one that fell apart. No remote yet. The worst though...Columbia House. I think the entire company is run by the dumbest people on earth. I didn't get a DVD, so I called and told them. They sent one out to me. Too bad it wasn't even the right show. I send it back. Nothing. I call and ask what's up. Lady tells me they received the return and the correct title should be there in a week. Nothing. Today I get my next installment with a late fee on the other disc...THAT I NEVER GOT. I call again, this time not happy. The lady tells me that disc went out Dec 8th. I tell her it was the wrong one and I sent it back and I'm not paying a late fee on something I never got. When am I going to get this disc? I ask. She tells me again it went out the 8th. Um, DUH. I just told you this. I tell her again. She asks me if there is anything else she could do for me. Apparently she didn't want to do anything about my problem, so I just point blank say, "When am I going to get this disc?" "I can send another one out for you." Gee, really? That might be a novel idea. Tell your horror stories with customer service.

01-24-2005, 11:46 PM	#9
¤I Love Clay Aiken¤ MISS APRIL Forum Addict Join Date: Jul 19, 2001 Location: Parsonsfield ME Shaws - Screwing my way up the employment ladder! Posts: 68,780	Janice, did you ever contact the people who own your old house to see if they got it and decided to keep it (those selfish bastidos!) I know that since moving up here, all of my mail thats still addressed to Danville gets automatically shipped up here.
	__________________ DAVID COOK FOR AMERICAN IDOL

01-25-2005, 02:11 AM	#13
TheHappyBurgerMeister Member Senior Member Join Date: Jul 23, 2002 Location: Wisconsin, USA Posts: 2,209	Something just last week happened to me. It wasn't the actual "customer service" but a lady checking me out at Michael's crafts. I was checking out at the register and the lady was like in her 40's, maybe. Well, the WHOLE time she was chit chatting or gossiping with her coworker next to her who was an even older lady (in her 60's I guess). The ONLY thing she said to me the whole time was the price of the item. After she gave me the change I was just WAITING for her to say something. Just a "thank you" or "bye", but no she still continued to talk to her coworker! I REALLY wanted to say something back to her like some snide remark, but of course at the time I couldn'tn think of anything. I just hate being ignored. When you're helping a customer, the customer is the most important and you should NOT be talking to coworkers while you're helping them. GRRRR! AND, the ironic thing was the teens/college aged kids working at the store were REALLY nice and very helpful, yet the older ladies weren't. Usually it's the other way around! But, I also know what it's like to be on the OTHER side. I had to deal with customers for 2 years when worked at a deli. The really old ladies are definitely the WORST!! So picky!
	__________________ Kristina Thinkin' 'Bout Something Official Music Video Shout it Out- Hanson's 5th studio album in stores June 8th!

01-24-2005, 10:12 PM	#2
Janice Retired Admin - Hollywood Swingin' Forum Legend Join Date: Aug 03, 2001 Location: Beantown Posts: 36,388	I've found that rarely does something go off without a hitch. A friend sent us a Christmas gift. We moved last October, and my friend sent it to our old address by mistake. The gift is still floating around. UPS can't find it. My husband collects coins and got some new 2005 editions last week. Of course, one proof set is missing, so that was a half a morning on the phone with the customer service rep acting as if I was lying. "Yes maam, I'm positive it's not in the box." My husband changed jobs last fall which resulted in a change of health insurance companies. There was no lapse in insurance. In fact, there was an overlap, yet I've been battling it out over the phone with the old insurance company over an $800 medical bill that they insist we owe. I sent the backup documentation, and they misplaced it. It's driving me insane. I won't even get into tech support with AOL or Gateway. Talk about a nightmare.

01-24-2005, 11:10 PM	#7
Hollow Member Forum Superstar Join Date: Dec 16, 2001 Posts: 30,406	i ordered shoes from that delia*s catalogue a few years ago and they never sent them. lolz.

01-25-2005, 01:15 AM	#12
SBTB Geek Smooth Moderator Forum Veteran Join Date: Feb 21, 2002 Location: Southern California Posts: 6,004	I've had nothing but great experiences with Dish Network, but I agree with you on Columbia House.