Foreign Tech Support - Sitcoms Online Message Boards

ponytail · 08-03-2004, 06:26 PM

When I used to have AOL or MSN and had to call tech support I would say to myself "please let me talk to an american"! Then someone from India would get on the line, ugh! I couldn't understand what the heck they were saying! I had to keep asking them to repeat themselves. I can't believe how many companies are outsourcing.

Dutabi84 · 08-03-2004, 06:43 PM

I had the same problem with my Xbox. I call to complain about it not working, and I get this Pakistani..you'd think I was talking to Babu or something. I got a whole lot of nothing out of that conversation, and ended up buying another system..

robyrob · 08-03-2004, 06:55 PM

ask to speak to a manager and complain - and if that doesnt work, call or write a letter or email to the companies' corporate office or President.

almost every major computer company and ISP has started outsourcing tech support to other countries, but they all still have SOME people still in the states, so call and complain now if you dont like it.

Janice · 08-04-2004, 01:31 AM

I've had a couple of bad experiences with Gateway tech support. One woman spoke maybe 10% English. She was trying hard, and I felt bad for her. I was actually spelling out words for her. It felt like a skit. Finally, I had to ask for someone else.

-*Forever*- · 08-04-2004, 01:36 AM

My mom was on the phone with Dell once and she was talking to some Indian guy that she couldn't understand and then they were switching her to someone else and this thing said, "We are now transferring your call back to the United States."

So these people really are in India.

Mijada · 08-04-2004, 10:11 AM

I've had problems like that too, trying to understand people when calling for assistance. Then a few nights ago I saw something on TV about how they are giving these jobs to people overseas because it is so much cheaper to pay them than to pay someone in America. It's pretty sad IMO.

08-03-2004, 06:26 PM	#1
ponytail Member Forum 4000 Club Member Join Date: Mar 20, 2004 Location: In Happy, Healthy, Wealthyville Posts: 4,273	Foreign Tech Support When I used to have AOL or MSN and had to call tech support I would say to myself "please let me talk to an american"! Then someone from India would get on the line, ugh! I couldn't understand what the heck they were saying! I had to keep asking them to repeat themselves. I can't believe how many companies are outsourcing.

08-03-2004, 06:55 PM	#3
robyrob certified wackball#3 Moderator Forum Icon Join Date: Aug 03, 2003 Location: hiding under the third booth at Arnold's Posts: 58,200	ask to speak to a manager and complain - and if that doesnt work, call or write a letter or email to the companies' corporate office or President. almost every major computer company and ISP has started outsourcing tech support to other countries, but they all still have SOME people still in the states, so call and complain now if you dont like it.
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08-04-2004, 01:36 AM	#5
-Forever- <3333333333333333333 Forum Superstar Join Date: Nov 22, 2001 Location: Manlius, NY in reality. Deerfield Beach, FL in my heart. Posts: 28,001	My mom was on the phone with Dell once and she was talking to some Indian guy that she couldn't understand and then they were switching her to someone else and this thing said, "We are now transferring your call back to the United States." So these people really are in India.
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08-03-2004, 06:43 PM	#2
Dutabi84 kittens must die Forum Fanatic Join Date: Apr 22, 2003 Location: MN/TX Posts: 11,026	I had the same problem with my Xbox. I call to complain about it not working, and I get this Pakistani..you'd think I was talking to Babu or something. I got a whole lot of nothing out of that conversation, and ended up buying another system..

08-04-2004, 01:31 AM	#4
Janice Retired Admin - Hollywood Swingin' Forum Legend Join Date: Aug 03, 2001 Location: Beantown Posts: 36,388	I've had a couple of bad experiences with Gateway tech support. One woman spoke maybe 10% English. She was trying hard, and I felt bad for her. I was actually spelling out words for her. It felt like a skit. Finally, I had to ask for someone else.

08-04-2004, 10:11 AM	#6
Mijada Spencers mom Forum 4000 Club Member Join Date: Dec 02, 2001 Location: eastern US Posts: 4,093	I've had problems like that too, trying to understand people when calling for assistance. Then a few nights ago I saw something on TV about how they are giving these jobs to people overseas because it is so much cheaper to pay them than to pay someone in America. It's pretty sad IMO.