View Full Version : Firefox browser freezing up
spunkygirl 08-21-2011, 05:40 PM Roby maybe you can help. Recently I've been having problems with my firefox browser freezing up constantly while I see at the top "Firefox is not responding" is there anything I can do to stop this? It does it CONSTANTLY is very annoying
I use Mozilla Firefox 4 Beta 12
robyrob 08-21-2011, 11:38 PM unfortunately with the new "fast release schedule" that Firefox has adopted, it has left most add-ons, plug-ins and extensions twisting in the wind trying to keep things compatible
the best thing to do is to uninstall or disable all of your add-ons, update all of your plugins (especially Java and Flash) then reinstall only the most necessary plugins.
http://www.mozilla.com/en-US/plugincheck/
spunkygirl 08-29-2011, 01:59 PM Thanks Roby, I hope that helps
spunkygirl 08-31-2011, 01:42 PM It's getting worse, it freezes up at every chance it can. What can I do? It's getting frustrating. I can't even click on something without it freezing up
robyrob 08-31-2011, 02:51 PM can you do a virus scan and see if anything comes up, then run Superantispyware (http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE) or MalwareBytes (http://fileforum.betanews.com/download/Malwarebytes-AntiMalware/1186760019/1)antispyware
uninstall Firefox completely, clean out your temp files (http://www.filehippo.com/download_ccleaner)and install Firefox 3.6.21 (http://download.mozilla.org/?product=firefox-3.6.21&os=win&lang=en-US)
if nothing else, you could post a HijackThis (http://www.filehippo.com/download_hijackthis/download/977401f430f892662f302243ff61e113/)! log for me to look at
spunkygirl 08-31-2011, 04:48 PM Is there a way to save my bookmarks & other stuff before I uninstall?
Reverend Jim 08-31-2011, 09:56 PM http://i55.tinypic.com/142vj0z.jpg
robyrob 08-31-2011, 10:13 PM Is there a way to save my bookmarks & other stuff before I uninstall?
you can backup & restore your bookmarks from the Organize Bookmarks menu: http://www.lockergnome.com/windows/2011/04/29/export-firefox-bookmarks/
spunkygirl 09-01-2011, 07:19 PM Okay I cleared everything: cookies, cache, etc... and it seemed to have done the trick, no freezing up so far
robyrob 09-01-2011, 07:33 PM do you think you could post a HijackThis log just to make sure there's nothing suspicious in there?
spunkygirl 09-01-2011, 07:59 PM I spoke too soon :(
How do I do that Roby?
robyrob 09-01-2011, 10:18 PM download and install HijackThis! (http://www.filehippo.com/download_hijackthis/download/977401f430f892662f302243ff61e113/)
run the program and click on "Do a system scan and save a log file"
this will run the scan and open Notepad with a full log file, select the entire text, copy and paste the results here (you can then close the notepad file without saving)
don't "fix" anything in HijackThis just close it (we just want to see whats in there
TVFactFan 09-02-2011, 09:01 PM can you do a virus scan and see if anything comes up, then run Superantispyware (http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE) or MalwareBytes (http://fileforum.betanews.com/download/Malwarebytes-AntiMalware/1186760019/1)antispyware
uninstall Firefox completely, clean out your temp files (http://www.filehippo.com/download_ccleaner)and install Firefox 3.6.21 (http://download.mozilla.org/?product=firefox-3.6.21&os=win&lang=en-US)
if nothing else, you could post a HijackThis (http://www.filehippo.com/download_hijackthis/download/977401f430f892662f302243ff61e113/)! log for me to look at
I did this and everything is so much better. It's similiar to Google Chrome
spunkygirl 09-04-2011, 12:44 AM I like Chrome, but never enough to use it as my main browser.
|