I am experiencing unusually bad service with Amazon lately. I ordered another dvd along with the Leave It To Beaver set on Nov. 3 and my order has yet to ship to me. And both items are listed as "in stock". Has anyone else had this kind of trouble with Amazon? :confused:

My last order was lost and they issued a refund. Now, they can't seem to get to the shipping stage. Yet, delivery estimate is set for a few days from now. How can that be when the order has yet to be filled? So weird. :rolleyes:

I order quite a few items from them with Prime shipping. Most of the time there is no problems. Some items arrive damaged due to their poor packaging. They are good with returns and refunds.

They usually ship items as they are available unless you check that you want everything shipped together.

I've always gotten excellent service from Amazon.

I've never had a problem with Amazon. I'm not picky about delivery dates (like, I'm not gonna die if I don't get something the day it's released, that sort of thing). I have had instances where I received my stuff before I even got an email saying it had been shipped out.

free shipping is always slow.

I like the convenience of, and will continue shopping with Amazon. I've never had any problems whatsoever with shipping. My last item actually arrived a day earlier than they said. I'm not crazy about the ordering process, however. I find the webpage confusing and not very user-friendly. There are too many 'hoops' to jump through. On my last order, I almost had my item shipped to the wrong address through a slight oversight.

Hmmmm, so I wonder why they are picking on my orders. This is my 3rd order and they have yet to give excellent service by any means. I contacted them and they pretty much said I have to wait and they'll get to it.

Funny thing is I, specifically, chose to pay for shipping thinking it would make a difference and it is almost 10 days to when I placed the order and still they have not shipped out my dvd-set. And both items were "in stock". Something is fishy here. I'd rather pay a bit more and get better service. I think amazon has done quite enough to convince me I should order elsewhere. :(

I have to deal with international shipping and Amazon have never let me down. I've ordered 100s of dvds for many years from them. Once a dvd set never arrived back in 2004, but Amazon were quick to replace it.

Anyway hope your orders get sorted out. I suppose no business can have a 100% track record.

I ordered another dvd along with the Leave It To Beaver set on Nov. 3 and my order has yet to ship to me. And both items are listed as "in stock". Has anyone else had this kind of trouble with Amazon?

I haven't experienced any trouble recently, but I've had a couple orders "hang" like that in the past. It's very annoying. The weird thing is that if I use my Amazon Credit Card, even with free shipping, I receive my orders faster.

The weird thing is that if I use my Amazon Credit Card, even with free shipping, I receive my orders faster.
I noticed this too. In fact i recieved 2 christmas gifts today that i didn't expect yet till another 3 days.

Never, EVER had a problem with Amazon. My dvds are here always within a week.

I have ordered many TV DVD's from amazon.com over the years and have been satisfied with the results. Around Christmas 2007 or '08, I ordered season's 5-9 of M*A*S*H. Season's 5, 6, 7 and 9 were correct except for season 8. When I opened the season 8 package, all I got were season 1 discs!!! So, I returned the package with the incorrect discs and got M*A*S*H season 8 with the correct season 8 discs at no charge. Everything else is good with Amazon.

I've always gotten excellent service from Amazon.
Me too.

I order from England to Italy, they usually send the order in one week max 10 days.

Not being an 'anglophone', I think they could do only one thing better: specify if there are subtitles in the dvd.
But usually people write it in the comments, so not a big problem so far :)

I've switched to Barnes & Noble. I've placed several orders with them over the past few weeks and they have been just wonderful. I seem to be the only one who had trouble with Amazon. I gave them one last shot and they totally goofed up my order. So I'm avoiding them in the future.

I've switched to Barnes & Noble. I've placed several orders with them over the past few weeks and they have been just wonderful. I seem to be the only one who had trouble with Amazon. I gave them one last shot and they totally goofed up my order. So I'm avoiding them in the future.Whatever works for you. I'm not loyal to one site, I always just buy from the cheapest place I can find. I do like Amazon for their no tax added on, but other than that I think they're exactly the same as everyone else.

I have had excellent service from Amazon itself. But watch out for one of their sellers. Movie Mars sent me the incorrect title and I emailed them asking them to send me a tag to return the incorrect title and to please send me the coorect title. They NEVER responded, even though I tried emailing them several times. I had to contact Amazon to get my money refunded. Needless to say I will NEVER order from Movie Mars again.

Ugh...preorder the Andy Griffith 50 Anniversary DVD and was suppose to get it today. Well I got an email today telling me it wouldnt arrive because they were out of stock! WTF??? Really??? And I had a 2 day guarantee delivery ...well supposedly....This blows!! They said they would ship it in January...I cancelled the order and will be buying at WalMart.

I have had excellent service from Amazon itself. But watch out for one of their sellers. Movie Mars sent me the incorrect title and I emailed them asking them to send me a tag to return the incorrect title and to please send me the coorect title. They NEVER responded, even though I tried emailing them several times. I had to contact Amazon to get my money refunded. Needless to say I will NEVER order from Movie Mars again.

I've also had a problem with this seller. It took sending several e-mails (that were never answered) to finally get the DVD I ordered, which ended up taking well over a month.

Ugh...preorder the Andy Griffith 50 Anniversary DVD and was suppose to get it today. Well I got an email today telling me it wouldnt arrive because they were out of stock! WTF??? Really??? And I had a 2 day guarantee delivery ...well supposedly....This blows!! They said they would ship it in January...I cancelled the order and will be buying at WalMart.
This is exactly why I don't pre-order from them anymore. A pre-order means they are taking your order prior to the release date. So unless the release itself is postponed, there is no excuse for not having enough stock. They should have ordered based on the number of pre-orders. Even when they do have something I pre-ordered "in stock", they still don't ship it until the day of release (even with 2-day guarantee). They just didn't back any of the promised times on their orders. But I'm happy to say, I've had much better experience through other online retailers. Sadly, amazon's pre-order service has been the worst.

I can honestly say that I've never had any problems with the Canadian Amazon site. I've even told my cousins about the site and they're starting to order stuff through them, including rare DVD's that they can't find in the stores. I find that I can't get a lot of DVD boxsets at my local Wal-Mart anymore, so Amazon gets my business.

This is exactly why I don't pre-order from them anymore. A pre-order means they are taking your order prior to the release date. So unless the release itself is postponed, there is no excuse for not having enough stock. They should have ordered based on the number of pre-orders. Even when they do have something I pre-ordered "in stock", they still don't ship it until the day of release (even with 2-day guarantee). They just didn't back any of the promised times on their orders. But I'm happy to say, I've had much better experience through other online retailers. Sadly, amazon's pre-order service has been the worst.


I agree..and you would think that since I paid for the guarantee 2 day delivery they would get it to me on time. I am thinking of writng or calling them about this. I left them a message that i was very unhappy about not getting the dvd.

I have used Amazon for many years, in fact most of the DVDs/Blu-Rays I own have come from Amazon. As expected, problems have arisen over the years, but nothing too terrible, or anything that would be unique to Amazon. (Personally, I would not even consider using Barnes & Noble, as I try to look for the lowest price on an item that I am buying and B&N seems to rarely, if ever, have such lowest price.)

I've only returned two items...one was because it was either missing a disc or had a duplicate disc (i.e. a three disc set contained three discs, but only two unique discs), and a more recent order, the outer box was damaged (it looked like it had had one of those anti-theft devices you find in stores wrapped around it). Both times, their was no hassle. I have not had any complaints about pre-orders, either.

The only recent complaint I had was when I ordered a particular Blu-Ray title in December. I ordered it at one price and the next day, the price was lowered. Since this was not a pre-order, I knew there would not be a low price guarantee, but asked if they would lower the price. The customer service agent indicated that he could do it, but only this one time (and really didn't care for the guy's attitude). As a consequence, in the future I will immediately cancel the order (as I could have done in this case, since it had not yet shipped) and re-order at the cheaper price.

Overall, I would probably give Amazon a grade of B (above average).

I ordered a couple of DVD sets in November, got them pretty quick(about 2 days with the free shipping) but one set the first DVD was loose and got scratched, they were good about letting me return it and sent me another.

Haven't had a bad experience with them