Dealing with rude, insensitive employees. Ugh.

A woman from FedEx showed up this afternoon with an envelop. It required a signature first. The woman handed me one of those small electronic boxes to sign. Apparently I wasn't signing in the right place. The woman was growing increasingly agitated. I tried signing it 4 or 5 times. I explained to her that I'm legally blind. I told her I couldn't see where to sign (since it has to be signed in the right place). Then she told me I had to press hard with the pen and sign correctly. She got even more upset and said she would come back another day when someone else would be here. I told her no one else would be here.

She then forcefully shoved the envelop at me. She then stormed off and slammed the car port gate. She got in her vehicle and left. I called and reported the situation to FedEx.

Ugh I hope that witch gets fired!!!

I'm sorry that happened to you.

I hate having to put my signature on any of those devices. It always messes up your writing to the point where it is unreadable. :mad:

I'm sorry this person gave you a hard time, Jenny. There's just no excuse for bad customer service like you experienced. You did the right thing by reporting her.

That's just awful Jenny. You should get your mother on her. She'll handle the witch. God, I wish I was there, to give her a piece of my mind. Does it sound like she's going to get in trouble? That's picking on a disbabled person.

Thanks everyone.

I'm not sure if she will get in trouble or not. The person I spoke with on the phone said that my complaintment will be sent to the woman's supervisor. You're right Janice she was picking on a disabled person which isn't cool. Yeah, I'm sure my mother would have given the woman a piece of her mind, if she had been here at the time.

That Fed Ex worker's would have been rude under any circumstance but given your vision problems, AND that you specifically told her makes her behavior downright execrecable. She should definitely be reported and disciplined. Totally unacceptable.

I'm sorry that happened to you Jenny. That FedEx employee was way out of line. I admire the mature and gracious way you dealt with the situation. (much more gracious then that FedEx employee deserved!)

I'm so sorry you were treated so rudely, Jenny. :bighug:

I'm sorry you had to endure that type of rudeness. And like the others, I'm glad you reported the woman. It's not like you weren't trying to cooperate, for Heaven's sake.

Don't let it get you down. Not everyone is insensitive like that (though I admit their numbers seem to be growing).

In my work I deal with FedEx/UPS people at least twice a day. Most are nice folks while I get the occasional "hurry up and sign this so I can finish my route and get everything delivered on time" guy. I wouldn't worry too much about it, Jen - besides, you've probably got more nice people to deal with in your life, so you really don't need her anyway.

1. Report this person

2. Get this person fired


3. Find this person and kick their ass



Thats just what I would do. Certainly I would entertain the option of number three.

So sorry you went through that Jenny. What a dummy person. I hope they get fired.

WOW, what an incompetent jackass. You handled her and her crappy attitude very well, Jenny. I, on the other hand, would had given her a piece of my mind. I have zero tolerance for rude behavior, especially directed at me.

Wow. That's all I can say.

This person obviously is a major doosher. You did the right thing :)

Every time I re read this I get angrier.

What on earth is the matter with some people? To be so cruel and thoughtless to someone with a disability is just beyond words. I don't have anything deep or insightful to add, I guess...just kind of blowing off steam.

http://renaissanceronin.files.wordpress.com/2010/01/hulk-smash.jpg

^ :rofl:

I worked in a retail environment for several months. While I agree that what the woman did/said was insensitive and totally rude, I can't forget how my managers would always tell us to be nice to customers no matter how rude they got with us because we didn't know what kind of day they were having. Their mother could have died that morning, or they themselves could have just been diagnosed with cancer or could have just found out their spouse was cheating on them. No matter what, we had to give them the benefit of the doubt. I had no problem with that, but I always wondered...what if we were having a bad day? What if my mother died or I had cancer, etc? Would the customer give me the benefit of the doubt? And if they didn't, would my manager take into consideration my personal problems?

My advice: if your interaction with the woman caused you long-term distress, reporting her was the right thing. But if it's not something that's still bothering you, don't go through the trouble. Chances are, you'll never see her again anyway.

I have had a terrible week at work, and have really wanted to go off on people who call in, but I don't. It's just not worth it, and I'm not about to take my anger out on people just calling in for a service. I know that as soon as I did something like that, or said something out of line, my job would be gone. I don't get how employees can get away with this stuff. I hope that Fed Ex person gets fired. Maybe then they'll realize the importance of keeping their job.

Rather she get counseling then gets fired or maybe just doing shipment of boxes instead. If people weren't losing their jobs in this economy, yes, I would say fire her but not now...

When Fed Ex calls you back, I would insist on getting an apology from this nut, either in a letter or via phone. I would also insist that this incident goes in her employee file. To shove anything at a customer, and to be as nasty as you've said, she deserves it. If someone is going to work with the public, they need to be civil, especially towards a blind disabled person. I can think of many jobs where I would have been fired if I acted that way.

I'm sorry you had to go through this Jenny. That person should be fired. I don't care if she was having a bad day or not. It doesn't give her a right to treat the public that she is supposed to serve like dirt.

Regardless of how the woman's day was going and/or any personal problems she may or may not have had, it doesn't excuse her actions. Many people have all kinds of things going on, but they don't take it out on others. Just because someone has a bad day at work, it wouldn't make it right to come home and kick a pet or scream at a child. The same reasoning applies here. The way the woman acted isn't justified based on whatever might be going on in her life.

I think that is a good idea. I'll insist on getting an apology. I also think it should be documented in her file. Hopefully, that will perhaps keep her from treating someone else in the future the way she treated me.

Yeah. I think the boss or the supervisor should apologize for her actions and I'm just not sure the company would want her going to your house to apologize.

^Oh no, I don't want that woman coming back here. Either phone or letter apologize is fine.

^Oh no, I don't want that woman coming back here. Either phone or letter apologize is fine.
When my little boy was 4 years old, he used to LOVE to watch the garbage men pick up the trash with their big truck. When they came down the alley, my mom would take him out on the backporch to watch. One time one of the men was yelling and cussing and Zach said, "Oh no Nana...that man is saying bad words." The guy turned, looked at him, and said "F*** You Kid!" My mom was furious and called the sanitation department. The next week there was a knock at the door. It was THAT garbage man who asked to speak to Zachary. He apologized for using bad words and saying mean things to him. He gave him a toy model of a garbage truck and asked my mom to call his supervisor and let him know he had apologized in person. He said he was going to lose his job if he had not apologized appropriately. There was never another problem after that!

Sorry for the long post, I just wanted to say that maybe it wouldn't be a bad thing for her to HAVE to face you and apologize in person.

^Oh no, I don't want that woman coming back here. Either phone or letter apologize is fine.
Jenny, your avatar.

:rofl: :lol:

Jenny, your avatar.

:rofl: :lol:

:lol: I found that picture looking through Google images for a Valentine's Day avatar. :)

Regardless of how the woman's day was going and/or any personal problems she may or may not have had, it doesn't excuse her actions. Many people have all kinds of things going on, but they don't take it out on others. Just because someone has a bad day at work, it wouldn't make it right to come home and kick a pet or scream at a child. The same reasoning applies here. The way the woman acted isn't justified based on whatever might be going on in her life.

I think that is a good idea. I'll insist on getting an apology. I also think it should be documented in her file. Hopefully, that will perhaps keep her from treating someone else in the future the way she treated me.
That's fine. I don't think I said her behavior could be excused or justified, but that's okay. I was just trying to offer a different point of view, one from someone who's been on the other side of the situation.

I'll insist on getting an apology. I also think it should be documented in her file. Hopefully, that will perhaps keep her from treating someone else in the future the way she treated me.

NOW you're cookin'!
:yourock:

Factsfan has a lovely story. I still can't get over how people just seem to think swearing is ok. I work in grocery store and I being middle age hear all the young 20's somethings swear as if that's the way the world talks. Even the 50's something male boss using f and s that. I cringe. They all look as if I am the odd one.