Well after 6 months of owning Adam 12 season 1, I finally really got into watching episodes this past weekend.....I had did fast quality checks on the discs when I read in other threads people were having problems......on my Phillips player, disc two freezes up on several episodes, yet the same episodes play somewhat better (less freezing) on my Zenith player....I don't have the original receit from 6 months ago but would really like to contact Universal with this problem, they should be forced to make good on this, this type of product releasing is a disgrace! Can anyone provide a phone number or address for Universal DVD consumer relations please......thanks in advance

Well after 6 months of owning Adam 12 season 1, I finally really got into watching episodes this past weekend.....I had did fast quality checks on the discs when I read in other threads people were having problems......on my Phillips player, disc two freezes up on several episodes, yet the same episodes play somewhat better (less freezing) on my Zenith player....I don't have the original rec Can anyone provide a phone number or address for Universal.
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Try this Site for info. If you have the double sided discs, you have a real problem. They have replaced a ton of them that were produced in Mexico. Good Luck with Universal.

Mike

http://corpinfo.universalstudios.com/faqs.asp?section=HV

The problem may very well be your dvd players and not the discs themselves. Unfortunately, Both Phillips and Zenith make some of crappiest dvd players on the market. I suggest trying them in another brand and see what happens

Well after 6 months of owning Adam 12 season 1, I finally really got into watching episodes this past weekend.....I had did fast quality checks on the discs when I read in other threads people were having problems......on my Phillips player, disc two freezes up on several episodes, yet the same episodes play somewhat better (less freezing) on my Zenith player....I don't have the original receit from 6 months ago but would really like to contact Universal with this problem, they should be forced to make good on this, this type of product releasing is a disgrace! Can anyone provide a phone number or address for Universal DVD consumer relations please......thanks in advance

I had the same problem. I'm not sure what they will do since you don't have the original receipt. I personally think they should replace it even if you don't have a receipt, because they are fully aware (even if they don't act like it) of the problem. They put out a faulty product, and they should be held accountable.

Here's a copy of what they said to me (in an email) and their email address. I did receive a letter with my new DVD's. It said something along the line that the new ones had been tested and work. If I have any further problems, please contact the DVD player company. What hacked me off a bit was that they know they have a problem. I had to pay $5 to have it shipped (you don't get a refund or a coupon toward another purchase) to them and be able to trace it. I think it would have been smart for them to at least say they were sorry...consequently, I have not bought any more Universal products.

Good Luck... :)

USHE.ConsumerRelations@worldmarkinc.com

Your e-mail has been forwarded to this department for reply. Please return the DVD, along with a copy of this correspondence and the following information:

1. Description of the problem.
2. Manufacturer and model number of your player.
3. Chapter and time code where the defect occurs.
4. Your shipping address (not P.O. Box; U.S. and U.S. Territories).
5. Mailing address (APO/FPO addresses only).
6. Daytime telephone number.
7. A copy of your receipt for original purchase within 30 days.

Send by traceable method to:

M. Kustanovich
Universal Studios Home Entertainment
10 Universal City Plaza, Suite 700
Universal City CA 91608

Please send only the item(s) to be replaced, and allow 4-6 weeks to receive your replacement.
We appreciate your patronage and hope that you will continue to enjoy Universal releases.


Sincerely,


Universal Studios Home Entertainment

I also meant to mention that I played it on a Phillips, Sony and the DVD player in my SUV (not sure what it is), and it did the same thing on all brands. But as suggested, you might try the DVD's on other brands just to see if by chance, it is the player not the DVD's.

It is a hassle to deal with this, and I thought their letter was a bit on the smarmy side.