Sitcoms Online Message Boards - Forums - View Single Post - Why do retail people think they are helping you when they say this?

Hollow · 06-24-2009, 10:41 PM

i think they have to do that not because they actually expect you to order it, but just to show willingness to help. if they just said "sorry, you're out of luck" it would leave customers with an empty feeling and turn them away. even if it's only because they're getting paid to do it, it's important for employees to show dedication to customer satisfaction.

06-24-2009, 10:41 PM	#4
Hollow Member Forum Superstar Join Date: Dec 16, 2001 Posts: 30,406	i think they have to do that not because they actually expect you to order it, but just to show willingness to help. if they just said "sorry, you're out of luck" it would leave customers with an empty feeling and turn them away. even if it's only because they're getting paid to do it, it's important for employees to show dedication to customer satisfaction.