Is it Charter cable? I know what u mean about them being dumb..A couple years ago, our channels were so fuzzy that we could barely watch anything. Well, we got the cable guy to come after calling the cable office a lot, & after he tracked mud all over the house w/ his big assed muddy boots, all he said was that our VCR was old & making the picture fuzzy. We unhooked it & the tv was still too fuzzy to watch, so we got the guy to come back, & he went outside to look at the pole where the cable line was hooked, & turns out the thing was all worn out. He said something like, "WEll, no wonder your channels were fuzzy..I don't know how you were getting any tv at all, ha, ha, her, her."
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