biffbronson
05-24-2023, 02:06 PM
Have any of you worked in a retail or other service industry job, and had a customer so irate that they tried to have you fired?
When I was working for Builders Square at age 25 (1990), a middle-aged guy came in and wanted me to price-match a water heater with our competitor down the road.
The problem: as I stated to him, we will only match a competitor's price if that store has the same item in stock. But this guy had told me right off
the bat he came to us because the competitor was out-of-stock.
Once I'd explained our policy, he blew up and began acting like the ******* he was, saying he would have me fired. I still remember my reply: "Go ahead. I have my degree, and I don't need this job...!"
He got ahold of my department manager, and I got called on the carpet to have to explain what happened. I wasn't fired because aside from losing my cool, I hadn't done anything wrong. If I encountered a ****ing ass customer like that in my later years, I would make him regret he ever crossed my path.
____________________
I've worked for the following retailers, mostly in the late '80s to mid '90s:
Payless Cashways (Furrow Building Materials)
Builders Square
OfficeMax (Kmart owned at the time)
Phar-Mor
Meijer
Kmart (stock only)
Waccamaw (merchandising)
Walmart
Notre Dame Bookstore
When I was working for Builders Square at age 25 (1990), a middle-aged guy came in and wanted me to price-match a water heater with our competitor down the road.
The problem: as I stated to him, we will only match a competitor's price if that store has the same item in stock. But this guy had told me right off
the bat he came to us because the competitor was out-of-stock.
Once I'd explained our policy, he blew up and began acting like the ******* he was, saying he would have me fired. I still remember my reply: "Go ahead. I have my degree, and I don't need this job...!"
He got ahold of my department manager, and I got called on the carpet to have to explain what happened. I wasn't fired because aside from losing my cool, I hadn't done anything wrong. If I encountered a ****ing ass customer like that in my later years, I would make him regret he ever crossed my path.
____________________
I've worked for the following retailers, mostly in the late '80s to mid '90s:
Payless Cashways (Furrow Building Materials)
Builders Square
OfficeMax (Kmart owned at the time)
Phar-Mor
Meijer
Kmart (stock only)
Waccamaw (merchandising)
Walmart
Notre Dame Bookstore