The Chicago Tribune informs us that the quick-service industry publication QSR Magazine ranks fast food restaurants based on the follwoing drive-through attributes: speed of service, order accuracy, menu board appearance, and speaker clarity. Chick-fil-A is apparently unstoppable, stealing the top spot for the sixth time in seven years.

From the Trib:

QSR commissions research of the nation's top 20 fast-food chains, reviewing thousands of drive-through transactions. Although Chick-fil-A took the overall crown, here are the winners in each category:

—Speed of service: Wendy's.

—Order accuracy: Chick-fil-A.

—Speaker clarity: Chick-fil-A.

—Menu board appearance: Whataburger.

McDonald's is apparently slipping — their speed of service is down — dropping them from second overall to seventh.


http://consumerist.com/5373220/chick+fil+a-has-the-best-drive+thru

McDonald's is apparently slipping — their speed of service is down — dropping them from second overall to seventh.

McDonald's isn't the only one, speed of service in alot of the fast food isn't what it used to be.

When I worked at BK in the late 80's, our speed of service goal was 3 min., that's from the time they get to the register or drive-thru menu to when they get their food.

These days alot of times you're lucky if you can get your food in 5 min.or less!!

Not to mention the the speakers at most drive thrus sound like they are underwater.

I just want to take the opportunity to admit how great, at least comparatively, I think Chick Fil A is. Great food, fast and friendly service, and compared to other fast food it's, well, less unhealthy. (Not healthy, still, but better than most)...it's my favorite fast food chain, easily.

I worked at Chick-fil-A for almost a year and I have to say, it's a great company to work for. They train you to take pride in what you do and treat each customer like part of your family. I loved working there, and I'm seriously thinking about going back.

LOL, we don't even have Chick-fil-A here, or in the whole state of North Dakota. How about rating fast food chains that have locations in all 50 states, huh?

That said, I can get my food at McD's in 3 mins or less if I go to the drivethru. Or if I go in, 45 sec or less. It may be slow in other states, but it sure as hell isn't slow here. I dunno what they're doing in other states. ;)

I just want to take the opportunity to admit how great, at least comparatively, I think Chick Fil A is. Great food, fast and friendly service, and compared to other fast food it's, well, less unhealthy. (Not healthy, still, but better than most)...it's my favorite fast food chain, easily.
I agree. Their food is really great. I love their chicken strips.

I worked at Chick-fil-A for almost a year and I have to say, it's a great company to work for. They train you to take pride in what you do and treat each customer like part of your family. I loved working there, and I'm seriously thinking about going back.

I've never worked there but I know that the guy who started Chick-Fil-A had one rule when he was starting this business, and that was that all Chick-Fil-A's were to be closed on Sundays, so that the employees can spend at least one day off with their families. How great is that? So not everybody is money-hungry.

I've never worked there but I know that the guy who started Chick-Fil-A had one rule when he was starting this business, and that was that all Chick-Fil-A's were to be closed on Sundays, so that the employees can spend at least one day off with their families. How great is that? So not everybody is money-hungry.

Given how much religion seems to be bashed nowadays (particularly conservative and traditional religion), I like that rule! Chick-Fil-A gets my business when I go to get my car serviced--there's a restaurant within walking distance of my Saturn dealership. I even have S. Truett Cathy's autobiography Eat Mor Chikin' Inspire More People--autographed, at that!

OMG, all this talk about Chick-Fil Lay is driving me crazy! :drool: Not anyone's fault, of course. Well, except for the people who apparently don't think that Chick-Fil Lay's are needed in the Pacific Northwest! :crying:

The only time I've seen a Chick Fil Lay anywhere near here was several years ago. My husband and I were in Portland at a mall and I was about to freak out when I saw one. Unfortunately by the time we saw it, we had already eaten somewhere else. :(

My best friend started working at Chick Fil Lay in 1984 as her first job. She worked there for years and ended up owning her own store for a while. She no longer works there because I think they treated her unfairly toward the end, but I was really proud of her for making it all the way to the top! :clap :clap :clap :clap

The next time I see one, we are definitely stopping there for dinner or lunch! :eat: