http://www.tampabays10.com/news/local/article.aspx?storyid=52517

New Port Richey, Florida - "9-1-1 what is your emergency?”

The caller on the line says, “My girlfriend... I don't know, she's choking!”

911 operator Jenny Montanino received that call March 24th saying that Nancy McGhee was choking to death inside a Land O'Lakes home.

The operator asks the caller if he can do the Heimlich Maneuver, but he misunderstands and asks if she means to get behind her.

As part of the investigation into the incident by the Pasco Fire Department, Montanino says she asked for assistance for what's called "emergency medical dispatch," because she is not yet certified to do this.

But her supervisor Dave Cook, who in the past has been disciplined for sleeping on duty, said "I am not getting on with a hysterical caller."

The caller begged the operator to get people to the home and she assured him help was coming, but the caller hung up in frustration.

Montanino called him back and eventually Cook got on the line, but the caller was getting more upset:

Cook asks the caller if the woman was alert and the caller replies, "No sir." Cook asks again, and the caller tells him the same thing.

Cook then firmly says, "Listen to me, listen to me." The caller says he can't do Heimlich Maneuver, and Cook responds by saying "Alright, I'm going to give you back to the operator."

The report says Cook dropped the phone receiver onto the desk and said, "See, he's not listening."

And not only was there confusion inside the Pasco 911, but also because emergency units were out of place, it took 11 minutes after the call came before help arrived -- even though there is a fire station 7.6 miles away. And by that time, Nancy McGhee was dead

The investigation also shows Cook laughingly said after the woman died, ”Another one bites the dust," and "I guess she bit off more than she can chew.”

Cook -- who was found sleeping on the job again the day after the incident -- turned in his resignation for medical reasons. The Pasco Fire Department is continuing an investigation.

The assistant supervisor, Maureen Thomas, is also on leave.

:mad: :mad: :mad: $!&%$!?*Effin' bastards! THAT PERSON SHOULD LOSE THEIR JOB, FORGET DON IMUS.

Unbelievable!! I don't know how anybody can be so heartless, to make asinine comments like that. I wonder how he would feel if one of his loved ones(if he has any) went through the same situation.

And this jackass was hired in the first place why?? You don't know Heimlich? Well I'm not telling you how!! I'm busy eating this donut here.

If I were the operator, I'd be having a nervous breakdown right about now.

The investigation also shows Cook laughingly said after the woman died, ”Another one bites the dust," and "I guess she bit off more than she can chew.”
What a jerk. He should be fired. Period. No ifs, ands, or buts. No questions asked.

It's truly disheartening to hear that that's how some people act in a situation as serious and as tragic as that.

And by that time, Nancy McGhee was dead

The investigation also shows Cook laughingly said after the woman died, ”Another one bites the dust," and "I guess she bit off more than she can chew.”
For that disgusting remark alone, she should, I don't know, what's the word I'm looking for....die. What a pig.

:mad: :angryfire :mad: :angryfire

[The investigation also shows Cook laughingly said after the woman died, ”Another one bites the dust," and "I guess she bit off more than she can chew.”

Cook -- who was found sleeping on the job again the day after the incident -- turned in his resignation for medical reasons.
:rolleyes: what was that f_ckass doing working as a 911 supervisor? if he's going to slack in the work force, at least get a job that doesn't involve matters of life and death.

no amount of money would even begin to make up for losing a loved one so horribly, but i would sue the hell out of him, just to make him miserable.

What a bum! How could he have kept his job this long?

Heartless little piece of ****.

Originally posted by Janice:
For that disgusting remark alone, she should, I don't know, what's the word I'm looking for....die. What a pig.


The supervisor is a he, not a she.

ohno: Shameful and disgusting