I've received many emails from people who've experienced problems with certain discs - picture jumping, 'pixellation', etc.

perhaps our fine moderator can figure out how to set up a survey that would help me poll everyone and determine if there's a pattern to the problems, i.e. all on the same episode.

what do you think, o wise moderator? can you do this and make the results accessible to me, or everyone?

thanks

doug

I have never experienced any of this "picture jumping", but I have noticed that a few of my discs have "stalled" at time. That is, after playing an entire episode, it will not take me back to the main menu; rather, it will freeze the black screen and I will have to eject the disc and put it back in, in order fo it to work.

Hi Doug............

I've written you privately in the past about the "blurry"/"out of focus" problem experienced on several episodes (but a small pct. of shows in total).

I haven't had any episodes or discs "pixelate" or "freeze". But there is a "blurry" problem with portions "Punch Thy Neighbor", "A Word A Day", "44 Tickets" (all from S.1), plus a few eps. from Seasons 2 thru 4.

These "blurries" do not consume the WHOLE episodes in questions. On average, each slightly-blurry segment lasts about 7 to 8 minutes.

Image knows of these fuzzy sections, and wrote me the following explanation ...................

"Dear David,
The "blurriness" apparent during sections of these episodes is the result of damaged source material; more specifically this problem is caused by warped film. Image Entertainment has done all it can do to eliminate this problem using the technology on hand and hopefully new technological advances in editing will allow this problem to be corrected completely at some point in the future. Thank you."

I've played mine at work and at home with never a single problem.

Steve

Ditto,

I have had problems before, but it turned out to be the DVD player, a quick disc cleaning and the problem went away.:)

I haven't had any trouble with any of my four seasons either. I've even watched the spacific episodes mentioned, and I never noticed anything. I'm not one who's likely to notice unless it's really bad though.

Christina :bye:

How big is your TV screen, Christina? The bigger the TV, the more these "blurries" reveal themselves. On a 50-inch boob tube, "Punch Thy Neightbor" (for 8 minutes) is definitely blurry-looking. Plus the others mentioned.

Although I must also say --- these shows (overall) look sensational.

Originally posted by David VP
How big is your TV screen, Christina? The bigger the TV, the more these "blurries" reveal themselves. On a 50-inch boob tube, "Punch Thy Neightbor" (for 8 minutes) is definitely blurry-looking. Plus the others mentioned.

Although I must also say --- these shows (overall) look sensational.

I have a big screen that is probably around 50-inch and I also have a 27-inch. I usually have a disk loaded at each TV, so I can't say I could recall which episode I watched on which TV. I will try to get a chance this weekend to watch the episodes you are talking about on the big screen.

Christina :bye:

I haven't noticed any problems.

Lolac

:wave:

Me either. They're all top quality. :)

I think I have noticed a few instances of blurriness like David VP describes but really haven't went back to check. I guess I really didn't give it much thought when watching since it seemed so minor. I don't remember them lasting as long as 8 minutes though, although my screen is 36 inches so maybe it wouldn't be as noticeable. I did watch Three Letters From One Wife last night though, and the episode sort of flickered for almost the entire length of the show. It actually was pretty distracting and I'm wondering if maybe the disc is defective because it wasn't a blurriness like mentioned above, more of a flickering. Anyone else notice this during this particular episode?

I did watch Three Letters From One Wife last night though, and the episode sort of flickered for almost the entire length of the show. It actually was pretty distracting and I'm wondering if maybe the disc is defective because it wasn't a blurriness like mentioned above, more of a flickering. Anyone else notice this during this particular episode?
Yes, that episode "flickers" for the last 10 minutes.

Your disc isn't defective. Mine does it too. If you'll look closer, you'll find it doesn't "flicker" (or go fuzzy) for the entire program. It's just the last 10 minutes (starting at the 15:33 mark).

Luckily, that is the ONLY S.4 episode that I have yet noticed that suffers from any fuzziness problem. Hopefully I won't find any more.

I, too, noticed the flickering problem on 'Three Letters From One Wife.' It's not too bad during the episode itself, but it's especially noticeable during the closing credits.

I'm going to go back and watch that episode today and see if I have that problem.

Lolac

:)

Originally posted by Lolac
I'm going to go back and watch that episode today and see if I have that problem.

Lolac

:)
I did that, Lolac,
And it does flicker, but I never noticed it before. Maybe it's because it's one of my favorite eps, and I spend so much time laughing, I thought the flickering was coming from me.

Steve

Originally posted by SawgrassSteve
I did that, Lolac,
And it does flicker, but I never noticed it before. Maybe it's because it's one of my favorite eps, and I spend so much time laughing, I thought the flickering was coming from me.

Steve

It DOES flicker! I never noticed it, either! And for the same reason! I was too busy laughing! Even today! Interesting.

Lolac
:wave:

Does anyone else notice a lesser quality on season 5. I have only watched thru disc 3 and it seems to me that the overall quality is not as clear as the rest. I did clean my DVd player to see if that was the problem . Don't get me wrong, its still head over heels above the tapes I have. :nod:

I just wondered if it was me.

I'm having major disc problems on season 5, especially with discs 3 and 5. I couldn't even watch "The Bottom of Mel Cooley's Heart" today because the player couldn't read it and in "Long Night's Journey Into Day," it skipped around so bad I couldn't watch it. At first I thought it was my DVD player, but I put the other season sets in there and it worked fine. I'm going to try them on another player tomorrow to see what happens. I got these from Deep Discount DVD.com. I will call them to see what recourse I have. I am very distressed by this!

Lolac

:(

I just watched "Mel Cooley" last nite and didnt have that problem. You probably have a defect in your disc, It happens probably more than we know. It seems to be darker in spots and not as clear with some drop offs like a different tape was used.

I still have 4 & 5 to watch so will see..

I haven't watched a lot of the Season 5 disks yet, but I've noticed more problems w/ this set than previous sets. The disc stays permanently on the sheet music from the DVD theme song among the disc extras, and at the end of I Do Not Choose to Run, the picture just stays black instead of going back to the episode or the main menu. Also I noticed that on Dear Sally Rogers, one scene in the writers' office has a lot of white spots on the film. Has anyone else noticed these particular problems? Other than those, I have no other complaints yet.

Haven't gotten my set yet, so I cannot directly compare notes. But it seems very odd to me that the SEASON FIVE eps. would be worse in picture quality than the first four seasons. If for no other reason, you'd *think* that a LATER-PRODUCED season would be cleaner/clearer because they are not as old as the earlier seasons. Strange indeed.

But, it sounds like Lolac's difficulties *might* be caused by scratched discs. Are there marks or scratches on the non-labelled, data side of the discs that are skipping?

If so, I've found that if you rub the data side with a soft, clean cloth you can "buff out" some minor scratches or blemishes that might be causing the problems. It's worked for me on several discs (not Van Dyke discs, but other movie discs).

Lolac --- Even if there aren't any VISIBLE scratches or marks on the data side of the discs, "buffing" it out with a cloth is still a good idea. Because the marks might be so small you cannot see them. Try buffing those babies really good with a cloth and tell us if it helps.

Thanks, David. I will try that and see what happens. I'll let you know.

Lolac

:rolleyes:

Well, I've tried everything and the discs are definitely defective. I will be calling DDD to get a replacement set. The quality on this set is definitely not as good as far as picture is concerned. I watched, "See Rob Write, Write Rob Write" today and there are large white flashes throughout the second half of the show. In "You're Under Arrest," the picture looks grainy and there are small white dots at the beginning. I've noticed more fuzziness in the episodes I've been able to watch. I'm sad about this.

Lolac

:crying:

Lolac,
I'm really sorry you're having that problem. I can only imagine how disappointing that must feel. :( Please do keep us posted as to your progress with getting a replacement set (with free shipping, I hope).
Good luck.
Steve

"See Rob Write, Write Rob Write" [has] large white flashes throughout the second half of the show. In "You're Under Arrest," the picture looks grainy and there are small white dots at the beginning.
Just by way of confirmation:

Lolac, it's NOT just YOUR copy with regard to the "white spots" on both of these episodes mentioned here. My copy has these anamolies as well.

Although neither of these problems is as bad as the "flickering"/"blurriness" in the earlier-season episodes "Punch Thy Neighbor", "Three Letters To One Wife", "A Word A Day", "44 Tickets", and "The Lady And The Tiger And The Lawyer".

The above eps. (I think) are the only ones I've noticed with the occasional "flickering"/"fluttering" difficulties, which Image told me directly via e-mail was caused by "warped film". But, there might be a few others as well that I've forgotten.

But -- each of these blurry instances lasts for LESS than half of each episode, usually just for 5 to 8 minutes to be exact. So at least the FULL length of the shows aren't affected. But it is annoying at times.

I'm surprised, in fact, that I haven't read more complaining about this "flickering" problem from the earlier seasonal sets here on this forum (and elsewhere). Most people, it seems to me, either just don't give a darn about the occasional fluttering, or just flat-out don't notice it at all. Which is good for those people .... I guess.

However, on smaller TV screens, some of these blemishes *might* not be as noticeable. I have a 50-inch RPTV, so I'm noticing any defects big-time.

But, as I've said before, even WITH these occasional video-quality setbacks, these episodes on ALL the boxed sets still look much better (overall speaking) than we've ever seen them in the past.

Now, with regard to Lolac's troubles of some eps. freezing -- I can't understand that. Mine works fine; and nobody over at HTF (Home Theater Forum) has said they've had trouble either. Weird. I guess there's just a few bad apples in the bunch. (Perhaps one particular "Lot Number" of discs or something like that.)

I hope, too, that Lolac can get a GOOD copy, asap.

Good Luck. :)

I contacted Deep Discount DVD today and they are sending me a pre-paid return label for an even exchange of this set. I should get it via e-mail sometime today, then I will send it back and they will send me a new set. I'm disappointed that I have to wait awhile longer to see the episodes on those defective discs, but I appreciate DDD's response, (I don't have to pay for shipping, very understanding, etc.) so I really don't have much to complain about. The anticipation of seeing "The Bottom of Mel Cooley's Heart" and "Long Night's Journey Into Day" will make actually seeing them all the more fun. Thanks for all of your support on this. I'll let you know how quickly DDD gets these to me.

Lolac

popcorn:

Lolac -- I don't think DDD will E-MAIL you a pre-paid label (for your printer). They'll mail it snail-mail. I've had to ask for labels from them in the past, and they have always sent them via physical mail.

But, perhaps they've now got a new electronic printout method of doing the labels (a la Amazon, which is a great user-friendly website for such things).

Lolac, I'm sorry to hear that you are having problems with your season 5 set. I finally got mine today from DDD. All of the discs seem to work ok, but I did notice the same problems with See Rob Write - Write Rob Write and Your Under Arrest. I guess it's a problem that everyone will have with those 2 episodes. I hope you receive your replacement set soon and that it works better for you. *hugs* :)

Originally posted by David VP
Lolac -- I don't think DDD will E-MAIL you a pre-paid label (for your printer). They'll mail it snail-mail. I've had to ask for labels from them in the past, and they have always sent them via physical mail.

But, perhaps they've now got a new electronic printout method of doing the labels (a la Amazon, which is a great user-friendly website for such things).

I don't know, David. The guy said he would e-mail me a pre-paid return label and asked for my e-mail address. If I don't have it by tomorrow, I'll call back to find out. Anyway, I just want to get it done so I can watch some of my favorite episodes!

Lolac
:talk:

OK, Lolac. I guess DDD is doing it differently since I last had a return.

I received the e-mail with the return label. I will get it out tomorrow and should receive my replacement in 5-10 business days from the day they receive it. What's a couple more weeks? sigh.

Lolac
:(

I have gone back and watch many of the episodes mentioned in this post on my big screen (about 40"), and I really don't notice anything. So I'm either one of those people who don't notice this kind of stuff, or my disks just don't seem to have these problems.

I paid extra attention to the episodes that Lolac mentioned in Season 5 since my set came from DDD as well. But I really never noticed anything. So it's either just me, or I have unusually good sets.

Christina :bye:

So far, I've noticed large white flashes on Uhny Uftz, The Ugliest Dog in the World, Odd But True and Viva Petrie. They were the worst during The Ugliest Dog in the World. I'm not quite sure what's causing it though. Maybe a good DVD player cleaning will help.

There are white spots on my set to, so it is probably not the DVD player.

I have a big favor to ask all the Dick Van Dyke Show fans who have season five. I ordered through samsclub.com and they require that damages or defects be reported within 48 hours after delivery. I will be going on vacation tomorrow morning and will not have time to watch all of my DVDs before my 48 hours is up. I have, however, noticed (hard to describe) colored-square blocks that seem to freeze on the screen, for just seconds, on Mel's episode "From the Bottom of Mel Cooley's Heart". These groups of blocks just seem to appear for about a half a second each, throughout most of the episode. Also, the audio and the movememnt of the mouths seem to be off sync just a tad. My question to all you out there is: does anyone else notice these problems? If anyone else does, I will not return my set, but if no one finds these same oddities, I will, assuming that I have a defective disc. I would appreciate a reply as soon as possible!

Algebra 74, I can't even watch "The Bottom of Mel Cooley's Heart." The defect is so bad, my dvd player won't read it. I have it packaged up to send to DDD Monday. I kept it an extra few days to watch all of the episodes I could watch, but that one and "Long Night's Journey Into Day" don't work. I think there is a lot more of this going around than we are hearing about on this board.

Lolac

:mad:

Thanks for the help!

I sent my season 5 set back to DDD yesterday (Mon. July 12, 2004) and I'm interested to see how long it will take to get my replacement set. It said 5 to 10 business days from the time they receive it. I wonder how long it will take for them to receive it? Algebra 74, I will be interested to hear how quickly samsclub.com gets yours to you.

Lolac
:wave:

I didn't want to do it, but I broke open my season 5 set (I'm still working on season 4 and didn't want to jump ahead) and watched 'The Bottom of Mel Cooley's Heart.' I didn't notice any problems.

I was a little worried after reading about so many problems, but my set seems to be fine too. I haven't watched any of the episodes yet, but I put in each disc and didn't have any problems with them loading. I also played just the beginning of the two episodes that Lolac mentioned, and they played fine too. Hope you get your replacement set soon Lolac, and that you don't have any more problems!

Originally posted by ScottD
I was a little worried after reading about so many problems, but my set seems to be fine too. I haven't watched any of the episodes yet, but I put in each disc and didn't have any problems with them loading. I also played just the beginning of the two episodes that Lolac mentioned, and they played fine too. Hope you get your replacement set soon Lolac, and that you don't have any more problems!

Thanks, ScottD, I am counting the days until my replacement set arrives. I'm glad you aren't having any problems!

Lolac
:wave:

Samsclub certainly does take longer. I contacted them on Sunday, and they told me that someone would call be back within 3-5 business days. When I got back from vacation Friday afternoon, I called them back and they said that they had forgotten to foward it to the returns department! They did say, however, that they would cut through all the red tape, since I had to wait this long. I should be receiving an email around Monday or Tuesday giving me directions on what to do with my defective copy. I doubt I will receive my new copy by the end of July. Oh well, great things are worth waiting for!

You know what would be great?

If someone would be willing to put all five seasons together, check them to ensure they're all good discs, and package them in, let's say, an ottoman - like the one DVD used to trip over in the opening credits.

Maybe even put together some memorabilia about the show, offer sets without the ottoman for those of us without a lot of cash?

Whatever they do, though, I hope they don't try and colorize the episodes. And it would be nice to offer the episodes through download for those of us who can make our own DVDs.

That would sure be great. I've been waiting for a package like that. I hope someone thinks to do that.

According to dvdondvd.com they still plan to do that. After all 5 season sets are released, they plan to create the "Ottoman Collection" and have all 158 episodes with tons more bonuses found on the season sets, with extra autographed memoribilia all encased in an ottoman. IMO, this is a bad idea, because they say that it will retail for around $800 which means that very few sets will be sold. Also, they probably do not realize that 99% of the major DVD Show fans have already purchased the season sets, and would not pay $800 for all 158 episodes again, since they already have these.

I have a teeny-weenie feeling that Mr. Joe F.
is pulling our leg with this post :) .................
You know what would be great?

If someone would be willing to put all five seasons together, check them to ensure they're all good discs, and package them in, let's say, an ottoman - like the one DVD used to trip over in the opening credits.

Maybe even put together some memorabilia about the show, offer sets without the ottoman for those of us without a lot of cash?

Whatever they do, though, I hope they don't try and colorize the episodes. And it would be nice to offer the episodes through download for those of us who can make our own DVDs.

That would sure be great. I've been waiting for a package like that. I hope someone thinks to do that.
Gee, what a coincidence (www.dvdondvd.com). :lol:

Well, bad news. I will be sending my season 5 set back to DeepDiscountDVD.com. The white flashes are so bad on discs 1 and 2 that I can hardly watch some of the episodes. I also noticed on disc 5 that the picture freezes after some of the episodes and extras are finished. I hope to get my replacement set soon. Lolac, since you will be getting yours before I do, be sure to let me know if the new set works any better for you. Thanks. :)

I wonder whether or not this is just a coincidence that almost everyone is having some kind of trouble with his/her season 5 set? We have so far noted that the white flashes are common and on everyone's set, so this would probably not be defectivness, but the DVD set itself. I wonder why all the problems? The problems I have had on my set seem to be releated to the DVD itself, and not the episodes. The problems have been with picture freezing and color blocks randomly appearing on the screen. This, of course, could not be an effect of "warped-film", so that it is probably just a defect on my DVDs. Could someone in charge of the production on the DVDs help us out? Have you noticed these similar problems?

Originally posted by algebra74
I wonder whether or not this is just a coincidence that almost everyone is having some kind of trouble with his/her season 5 set? We have so far noted that the white flashes are common and on everyone's set, so this would probably not be defectivness, but the DVD set itself. I wonder why all the problems? The problems I have had on my set seem to be releated to the DVD itself, and not the episodes. The problems have been with picture freezing and color blocks randomly appearing on the screen. This, of course, could not be an effect of "warped-film", so that it is probably just a defect on my DVDs. Could someone in charge of the production on the DVDs help us out? Have you noticed these similar problems?

I have thought it's interesting that many of you seem to be having the same problems. What I don't understand is that none of my disks from Season 5 have any of those problems. I've seen just about every episode now, and I haven't encountered any problems.

I'd think that maybe there is a bad batch out there. What's interesting is that I got my set from DDD and it was sent on the same day that Lolac's set was sent from there. But yet she got a bad set and mine is fine. I've watched a lot of them on my big screen TV, and I haven't seen the white flashes or anything else weird.

I'd almost like to do a poll to see how many people got defective Season 5 sets. It seems to me that people are more likely to quickly respond to a poll then to post a message. Just my two cents worth.

Christina :bye:

Originally posted by Carrie
Well, bad news. I will be sending my season 5 set back to DeepDiscountDVD.com. The white flashes are so bad on discs 1 and 2 that I can hardly watch some of the episodes. I also noticed on disc 5 that the picture freezes after some of the episodes and extras are finished. I hope to get my replacement set soon. Lolac, since you will be getting yours before I do, be sure to let me know if the new set works any better for you. Thanks. :)

I will, Carrie.

Lolac
:(

Originally posted by Lolac
I sent my season 5 set back to DDD yesterday (Mon. July 12, 2004) and I'm interested to see how long it will take to get my replacement set. It said 5 to 10 business days from the time they receive it. I wonder how long it will take for them to receive it? Algebra 74, I will be interested to hear how quickly samsclub.com gets yours to you.

Lolac
:wave:

Ok, I sent my season 5 set back on 7/12. Today is 7/23. I called DDD and they do not show that they have received it yet. I'll give it a few more days. I have a feeling this isn't going to be easy.

Lolac
:mad:

I'm sorry it's taking so long Lolac. I hope you get some answers soon. I got my return label from DDD, but I've asked them to credit my credit card instead of replacing my set. I decided to go ahead and order my new set from Amazon.com to see if it would be any better. So far, I've watched all of disc 1 and the first 3 episodes of disc 2. I'm still seeing white flashes on The Ugliest Dog in the World, Odd But True and Viva Petrie. I've tried playing them in 4 different dvd players and my computer, but the white flashes still show up. It must just be a flaw in how the sets were made. I'm not sure. Some people aren't having any problems with them though, so that's good. I just wish I was one of them. Oh well. :(

Originally posted by Lolac
Ok, I sent my season 5 set back on 7/12. Today is 7/23. I called DDD and they do not show that they have received it yet. I'll give it a few more days. I have a feeling this isn't going to be easy.

Lolac
:mad:
Lolac,
That's terrible. I'm really sorry to hear that.

Steve

Samsclub works differently than DDD. I sent my set back on Monday, and they will automatically refund it on my credit card, while I have to order the exact same thing through the online store. The only trouble is that it is not available online anymore. They said that they would have to call the manufacturer and send one replacement set, so it may take a while.

Lolac, I had to send the First Season of the MTM SHow back to DDD this afternoon. I hope that it doesn't take them 11 days to receive it. I wonder why it takes so long?

I have been fortunate not to have problems with Season 5 so far, but I haven't watched all the discs yet. Lolac, Carrie, Algebra, and others who are having problems with their set I hope you get the problems solved quickly and easily. It's no fun to return something that we have been waiting for and anticipating so much! Best of luck to you (and to your DVD sets)!

Kurt

I think what I will probably do is run over to Costco or Best Buy this weekend and buy a new set and when (or if!) I ever get the replacement set from DDD, I will just immediately send it back to them. I want to have all 5 sets with me when we leave for our 2 week vacation on the Outer Banks of North Carolina. I can't go 2 whole weeks without TDVDS!

Lolac

:cool:

Today, I went to Costco (they had season 1), Best Buy (they had seasons 1-4), BJ's (A Costco type store, they had season 3) and a place called Video Warehouse. At Video Warehouse, I asked the 20 something girl at the counter if they had any classic TV shows on DVD and she responded that they had "Sex in the City." I told her that would hardly qualify as "classic TV," and feeling very disillusioned, I went home. I guess I'll have to order season 5 from Amazon.com and return my replacement copy to DDD if and/or when it comes. At least I'll get it before my vacation.

Lolac
:wallbang

I called DDD today to see if they had gotten the MTM set I had sent back, and they said that it normally takes about 2 weeks to get to them. I wonder why it only takes about a week for it to be ent to us, yet twice as ling for it to be sent back? Weird.

Originally posted by algebra74
I called DDD today to see if they had gotten the MTM set I had sent back, and they said that it normally takes about 2 weeks to get to them. I wonder why it only takes about a week for it to be ent to us, yet twice as ling for it to be sent back? Weird.

Thanks, Algebra74. Maybe I'll give it a few more days.

Lolac
:rolleyes:

How are things working out with you, Lolac? My new Season Five set shipped yesterday, so it should be in my mailbox Monday or Tuesday.

I'm having a very interesting situation. I went to another Best Buy and found season 5. I bought it and brought it home. Guess what? The DVD player in my bedroom won't play discs 3 and 4, just like the other set. It plays everything else. I got a laser lens cleaner. It didn't work. I got a disc cleaner. It didn't work. I unplugged the player for awhile to erase it's play memory. That didn't work. Discs 3 and 4 do play on the DVD player in our family room. It is the most bizarre thing I've ever experienced! DDD has shipped my replacement set. I think I will return the one set to Best Buy and try the replacement set from DDD. If it has the same problem, I will give up and accept that I can't watch all of season 5 in my bedroom, only in my family room! Strange, huh?

Lolac
:cool:

It might be your DVD player, Lolac. What is the brand and how long have you had it? If I were you, I would try every other DVD I owned in my DVD collection, and would make sure that they all loaded properly. This problem sounds like it is related to the player, and not the DVD itself.

Originally posted by algebra74
It might be your DVD player, Lolac. What is the brand and how long have you had it? If I were you, I would try every other DVD I owned in my DVD collection, and would make sure that they all loaded properly. This problem sounds like it is related to the player, and not the DVD itself.

It probably is the player, algebra74, but what I can't figure out is why it will only NOT play discs 3 and 4 of season 5 of TDVDS. It is a Panasonic player built into a small TV and is only a little over a year old. I tested it by playing several other DVDs and the only ones it wouldn't play are those same 2 discs from 2 different sets! I don't get it! Yet those 2 discs play on the 2 other DVD players we have in the house. It is very strange. Maybe it is A Ghost of A. Chanz. Anyone out there who is more technically astute than I have any answers?

Lolac
:confused: :eek: :crazy:

I'm having the same type of problem Lolac. The first set that I got from DDD played fine on my DVD player at home, but it still had those white spots and the screen froze. I tried watching them at my parents house on their DVD player and they wouldn't play at all. When I got a new set from Amazon.com, they played the same on my DVD player, white spots and all. However, I tried them at my parents house and I could only get disc 2 to work. Strange! :confused:

I do not know about the disc loading problems, but I think it is safe to say that the white spots are problems on ALL the Season Five DVD sets, and are problems probably related to the original film of the episode, and not the transfering from film to DVD.

Does anyone remember seeing the white spots when they were shown on Nick@Nite or TV Land? I can't remember.

I sure dont. I probably watched the tapes hundreds of t imes.

Well I am fed up! I received a replacement set today in the mail from DDD, and disc five wouldn't load! I tried the disc in the player in the living room, and it worked fine. I don't know what the deal is, but I have had it! Lolac and Carrie, what do you intend to do? I really don't want to send this set back again, and wait another three weeks. It seems that everyone who has purchased the set from DDD has had trouble.

Originally posted by algebra74
Well I am fed up! I received a replacement set today in the mail from DDD, and disc five wouldn't load! I tried the disc in the player in the living room, and it worked fine. I don't know what the deal is, but I have had it! Lolac and Carrie, what do you intend to do? I really don't want to send this set back again, and wait another three weeks. It seems that everyone who has purchased the set from DDD has had trouble.

Algebra74, my second set that wouldn't load was purchased at Best Buy. I haven't received my replacement set from DDD yet, though it has been shipped. I went back to Best Buy and they would not refund my money. They would only do a direct exchange or give me store credit. They didn't have any more season 5 sets, so I came home and will go back and exchange it when I get another chance. Has anyone contaced Image Entertainment about these problems? Doug Denoff, if you are listening, do you know if Image is aware of this? I, too, am fed up with this! These sets aren't cheap and we should be able to expect them to be high quality.

Lolac
:rant:

Originally posted by Lolac
Has anyone contaced Image Entertainment about these problems?

Lolac
Lolac,
fom what I'm reading, I can't imagine that Image doesn't know there are problems. We are a very small group, spread out internationally, and many of us have had problems. It's possible, however, that Image will blame this on the quality of our players, rather than their discs.
Carrie, the ones that didn't play well on your parent's system; did they play on your computer? Try a friend's or neighbor's system. I know the importantant thing is that they work at your house, on your system, but I'm just trying to get to the core of the problem. For those of you who can physically go to the retailer and do the exchange, see if they'll let you test the discs right there, on their systems. If they don't work on any of theirs, show the manager, and ask if there have been other returns in this title. If nothing else, it will save you time from having to go back later.
Guys, I know this must be frustrating, dissappointing, and angering (at least that's how I'd feel if it were me), but I'm keeping my fingers crossed for you all, and hoping for a positive outcome. :thumbsup:

Steve

I contacted Image-Entertainment Inc. and they replied to my email with a very special phone number to call, specifically for DVD Show--Season Five defective DVDs. I called and they said that they would mail me the particular DVDs in the set that were defective, for no charge. That sure beats going through the hassal of sending it back to the store.

I saw white spots on "The Ugliest Dog in the World," but I didn't think they were all that intrusive. I'd chalk it up to the quality of the original tape. Of course, I collect videos of old hard-to-get tv shows and I'm used to a lot worse than this!

As for the images "freezing up," I run into this problem sometimes with vhome-made DVD's I make on my computer when I try to play them in my DVD player. Usually when I back it up a few seconds and play it again, it won't do it, at least in the same spot. I thought it was my cheapo DVD player, but maybe not. I've never had that problem on commercially made DVD's. I'd like to know the answer to that myself!

I've gotten my sets from DDD, DVDPlanet.com and Amazon.com. They have all had the same problems, so I'm assuming it's the quality of the original episodes. I'm not sure. I'm just going to keep the one I got from Amazon.com because it plays fine on my dvd player at home and on my computer. I can definitely deal with the white spots and extras freezing. I guess I was just spoiled with the excellent quality of the first 4 sets. I'm just happy to have my entire collection of TDVDS. I hope everyone else who is having problems with their sets is able to find a solution. :)

Last night I played "Curse of the Petrie People" and "Long Night's Journey into Day," both had lots of picture freeze ups. "Long Night's..." was so bad I couldn't watch the whole episode! It's one of my favorites too!! This morning I played the same episode in two other DVD players and it played beautifully! So, I figured the original DVD player I played the discs in caused the freeze ups. I wiped the tray with my shirt to clean the dust out, but "Long Night's Journey" was still freezing up! Should I call image and get a replacement set, or just get a disc-cleaner-thinga-mabob? What do you guys suggest?

Kurt:mad:

Originally posted by DickVanDykeMan
Last night I played "Curse of the Petrie People" and "Long Night's Journey into Day," both had lots of picture freeze ups. "Long Night's..." was so bad I couldn't watch the whole episode! It's one of my favorites too!! This morning I played the same episode in two other DVD players and it played beautifully! So, I figured the original DVD player I played the discs in caused the freeze ups. I wiped the tray with my shirt to clean the dust out, but "Long Night's Journey" was still freezing up! Should I call image and get a replacement set, or just get a disc-cleaner-thinga-mabob? What do you guys suggest?

Kurt:mad:

I've tried everything, nothing has worked. I wish I could give you better advice than that.
Lolac
:mad:

Originally posted by Lolac
I've tried everything, nothing has worked. I wish I could give you better advice than that.
Lolac
:mad:

I guess I'll contact Image Entertainment to get a replacement set!

To everyone who's having problems with their sets: Let's just think of our problem as a sitcom episode! Imagine the audience laughing in the background! ;) :lol:

Kurt

Originally posted by algebra74
I contacted Image-Entertainment Inc. and they replied to my email with a very special phone number to call, specifically for DVD Show--Season Five defective DVDs. I called and they said that they would mail me the particular DVDs in the set that were defective, for no charge. That sure beats going through the hassal of sending it back to the store.

I called the special TDVDS number at Image today, Algebra74. How long did it take you to receive your replacement discs? Just wondering.

Lolac
:typing:

It took about a week to get the replacement discs. I had them mail me discs three, four, and five. I have yet to watch all of three, but I know that four is fine, and five suffers the same problems. I have given up! I have just accepted the fact that I can't watch the last 6 episodes of the DVD Show.

I received my replacement discs today. It took 12 days but that's ok because they work! I'm so happy! I now have a complete season 5 that I can play on the DVD player in my bedroom. To those of you who are still dealing with the disc playability problems, I say hound Image Entertainment until they make it right for you. We all deserve sets that work!


:soapbox:
Lolac

Good for you, Lolac.
I'm very glad you finally completed your set!
Steve

I have the season 1 set, and I haven't noticed any problems. I've only watched 4 episodes, though : "Sick Boy and the Sitter" "Wasington vs. the Bunny" "Wher did I come from" and "I am my brothers keeper".

I have noticed, though, how clear the picture and sound is. Even Dick says so on the commentary to "I am my brothers keeper" that him and Carl do.

I think the only problems that we have encountered so far have been on the season 5 sets. Seasons 1-4 were perfect. :)

Lolac, I'm glad you received your season 5 set and that it's working well for you. :)

Originally posted by Carrie
I think the only problems that we have encountered so far have been on the season 5 sets. Seasons 1-4 were perfect. :)

Lolac, I'm glad you received your season 5 set and that it's working well for you. :)

As Carrie said, the disc problems were only with season 5. Image has a special number set up for replacing the defective discs from season 5. I am happy to have a fully functioning season 5 set now and have been happily watching my favorite episodes!

Lolac
:happyface

I read this on the TV Land Message Board and thought I'd pass it along.

Wanna hear a stupid story?
Date 07.14.04 1:20 AM
From: GMunster

I wanted to go the online stores to look if I could find the Dick Van Dyke show season sets real cheap. So I decided to put my best luck togethor and go to eBay. So I typed in "Dick Van Dyke Show," and started to look around. Well beleive it or not, I found this guy selling The Dick Van Dyke Show - Seasons 1-5 on DVD, new and sealed. I couldn't beleive my eyes when I saw the price. All 5 Dick Van Dyke Show Season Sets, new and sealed, for only 99 cents. I clicked the "buy it now" button so fast and closed the deal. The guy later emailed me sayin' that he was selling them for $300, which is the retail price for all 5 season sets. But no one would buy them. So now I got them. AND FOR ONLY 99 CENTS!! Though I wonder why the shipping was $299?


I'm just kidding about the $299. It was $4.50.

GREAT!!!

Originally posted by SawgrassSteve
I read this on the TV Land Message Board and thought I'd pass it along.

Wanna hear a stupid story?
Date 07.14.04 1:20 AM
From: GMunster

I wanted to go the online stores to look if I could find the Dick Van Dyke show season sets real cheap. So I decided to put my best luck togethor and go to eBay. So I typed in "Dick Van Dyke Show," and started to look around. Well beleive it or not, I found this guy selling The Dick Van Dyke Show - Seasons 1-5 on DVD, new and sealed. I couldn't beleive my eyes when I saw the price. All 5 Dick Van Dyke Show Season Sets, new and sealed, for only 99 cents. I clicked the "buy it now" button so fast and closed the deal. The guy later emailed me sayin' that he was selling them for $300, which is the retail price for all 5 season sets. But no one would buy them. So now I got them. AND FOR ONLY 99 CENTS!! Though I wonder why the shipping was $299?


I'm just kidding about the $299. It was $4.50.

WOW!!:eek:
You have to wonder what the quality of these DVDs are though...

Originally posted by Petrie Malone
WOW!!:eek:
You have to wonder what the quality of these DVDs are though...

Wow is right!!! Amazing.
Lolac
:eek: