First of all, Phoebe, this is not a rebuttal or anything to your bad customer service thread. I've been on the other side of the counter myself and I totally agree with you about that. This is something I needed to get off my chest.

#1. I am only human. Therefore, like all humans, I am going to make a mistake and screw up once in a while. I try my best not to screw up. but mistakes are inevitable. If I do make a mistake with your order, just nicely point it out and I will do my best to fix it. There is no need to start screaming at me and calling me names and stuff. Also, if you notice a price ringing up wrong, it is the computer's fault, not mine. I have no control over how prices scan. Don't accuse me of trying to rip you off.

#2. We are not a bank and I do not have a magical till. I can only give you cash that I have available in my drawer, so don't pay for a small purchase with a large bill and complain when I have to send somebody to get me more change or I have to give you smaller bills and coins instead of that $20 bill you wanted.

#3. The express line is for people who have less than a certain number of items (12 items or less at my store). If you have more than the required number of items, then do NOT get into this line. Multiple quantities of one item do not count as one item. (Ex: 20 cans of cat food count as 20 items, not one item.)

#4. When the light above the register is turned off and/or the "Use next register please" sign is up, that means that register is closed. Just because the cashier is finishing with the last order does NOT mean you can get into that line. The cashier is probably going on a much needed break, is going to do something else, or is going home. Use the next register please.

#5. I am not your mother and I do not like cleaning up after you. Throw your trash into the trash barrels we have located around the store, not in the aisles somewhere and definitely do not give it to an emploee to throw away. Also, when you take an item and decide you don't want it, then put it back WHERE IT BELONGS!!!, not in some random aisle or magazine rack. This is especially important when the item is something that will go bad if not kept refridgerated.

#6. The store hours are clearly posted at entrance and exit doors. Please do not come into the store ten minutes before closing time and take forever shopping. We like to be able to go home as soon as the store closes for the night. We don't want to wait around for you to finally finish your shopping and get your selfish butt up to the registers a half-hour after we have officially closed. You have all day to get to the store. There is no need to be coming in right before closing to start your weekly shopping.

#7. I am not Superman. I can't move at the speend of light. Don't expect me to. I move as fast as I can. Yelling at me and telling me I'm too slow will not make me move any faster. Also, I have only two hands and I can only do one thing that a time and deal with one customer at a time.

#8. If you have a problem with store policies, prices, product availability, etc. then take your complaints to the manager. I do not with to hear them and neither do the customers in line behind you who just want to check out and leave.

Originally posted by Snoopy
First of all, Phoebe, this is not a rebuttal or anything to your bad customer service thread. I've been on the other side of the counter myself and I totally agree with you about that. This is something I needed to get off my chest.

#1. I am only human. Therefore, like all humans, I am going to make a mistake and screw up once in a while. I try my best not to screw up. but mistakes are inevitable. If I do make a mistake with your order, just nicely point it out and I will do my best to fix it. There is no need to start screaming at me and calling me names and stuff. Also, if you notice a price ringing up wrong, it is the computer's fault, not mine. I have no control over how prices scan. Don't accuse me of trying to rip you off.

#2. We are not a bank and I do not have a magical till. I can only give you cash that I have available in my drawer, so don't pay for a small purchase with a large bill and complain when I have to send somebody to get me more change or I have to give you smaller bills and coins instead of that $20 bill you wanted.

#4. When the light above the register is turned off and/or the "Use next register please" sign is up, that means that register is closed. Just because the cashier is finishing with the last order does NOT mean you can get into that line. The cashier is probably going on a much needed break, is going to do something else, or is going home. Use the next register please.


OH MY GOD. Thank you. I feel your pain. I'm a grocery store cashier too and all those things just get on my last nerve. That's why I'm quitting as soon as I can. It's too much stress and time for so little money. ohno: Being a cashier sucks.

You just reminded me of how much I hated working at Walmart. There was this one guy who bought a little bottle of soda and gave me a $100 bill and this is when we just opened.

Originally posted by Snoopy


#3. The express line is for people who have less than a certain number of items (12 items or less at my store). If you have more than the required number of items, then do NOT get into this line. Multiple quantities of one item do not count as one item. (Ex: 20 cans of cat food count as 20 items, not one item.)




I really don't understand how people DON'T GET THAT!!

:wallbang:

Geeze, what happened to "service with a smile"?;)

Just kidding. I used to work in a grocery store too, and all the things you mentioned are right on the money. Except it was a small store and we didn't have an express line, so you can imagine how hot tempers would get when they had to spend a couple minutes in a line.

Originally posted by MandieR1980
You just reminded me of how much I hated working at Walmart. There was this one guy who bought a little bottle of soda and gave me a $100 bill and this is when we just opened.

Ah another person who hated Walmart. I worked as a cashier there for 8 long miserable years. Never again will I work in a job like that.

Snoopy every single thing you said is something I felt at one time or another. Hated it. Hated hate hated it.

I work at a department store, and we through the same crap too.

All that is so true Snoopy. I used to be a bag boy or whatever they call them now and i understand. Now that i dont work in that field anymore, and am now a customer, i have only two complaints. These are not directed at you, just going to the supermarket in general.

1. While standing in line, i wish the parents would control there kids a little better. Most do, but the few that dont have there kids jumping all over the back of my legs.

2. I dont know what its called but that turn table you put your food on while waiting for it to spin around to be checked. Sometimes the cashier wont spin it to give you room to put down your food. The cashier will have a couple feet of open table while your standing there waiting with food in your arm to set down. Sometimes i think they do this on purpose to make you wait.

Snoopy.. I'm with you all the way. Although I no longer have to deal with the public some people just don't realize the HELL workers have to put up with!

People have to be more tolerant.

[QUOTE]Originally posted by Snoopy
[B]

#2. We are not a bank and I do not have a magical till. I can only give you cash that I have available in my drawer, so don't pay for a small purchase with a large bill and complain when I have to send somebody to get me more change or I have to give you smaller bills and coins instead of that $20 bill you wanted.

I hate when people do that. I went to Taco Bell one time and the guy ahead of me hands the lady a $100 bill for a $5 order and then got all mad because she didn't have the change in her register. When I have my paycheck cashed at the bank the largest bill I ask for is a 20 so I don't have to worry about breaking large bills.

#3. The express line is for people who have less than a certain number of items (12 items or less at my store). If you have more than the required number of items, then do NOT get into this line. Multiple quantities of one item do not count as one item. (Ex: 20 cans of cat food count as 20 items, not one item.)

I can't believe people actually get 20 of the same item and try to pass it off as one. That's crazy.


Also, when you take an item and decide you don't want it, then put it back WHERE IT BELONGS!!!, not in some random aisle or magazine rack. This is especially important when the item is something that will go bad if not kept refridgerated.

I admit that I'm guilty of doing that. There's no excuse for it though except that I am too lazy to put it back. I never do it with parishable items though.

Originally posted by Nanny Fine
Ah another person who hated Walmart. I worked as a cashier there for 8 long miserable years. Never again will I work in a job like that.

Snoopy every single thing you said is something I felt at one time or another. Hated it. Hated hate hated it.


I got treated so badly there that I now refuse to shop there I haven't stepped foot in that place in years. My mom rolls her eyes at me she just doesn't get it.

Ive never worked there or anything but as a customer i have patience with the cashiers. theyre not robots, everyone makes mistakes.

Originally posted by safety pin
Ive never worked there or anything but as a customer i have patience with the cashiers. theyre not robots, everyone makes mistakes.

Same here. I've never worked in retail (and I don't think I will), but I have the utmost respect for them. I smile, pay up then leave. ;)

Originally posted by Snoopy
First of all, Phoebe, this is not a rebuttal or anything to your bad customer service thread. I've been on the other side of the counter myself and I totally agree with you about that. This is something I needed to get off my chest.

#1. I am only human. Therefore, like all humans, I am going to make a mistake and screw up once in a while. I try my best not to screw up. but mistakes are inevitable. If I do make a mistake with your order, just nicely point it out and I will do my best to fix it. There is no need to start screaming at me and calling me names and stuff. Also, if you notice a price ringing up wrong, it is the computer's fault, not mine. I have no control over how prices scan. Don't accuse me of trying to rip you off.

I have worked or formerly work in customer service since I was 18 and not just the customers but the cashers/clerks are human and people who are customers think that the employees have it "easy" but they probably don't know what it is like to work on the other side and if one day and one time I can trade places with the customer for 48 hours they will have a better understanding I try to show respect and decency when I am a customer because I know what they go through

#2. We are not a bank and I do not have a magical till. I can only give you cash that I have available in my drawer, so don't pay for a small purchase with a large bill and complain when I have to send somebody to get me more change or I have to give you smaller bills and coins instead of that $20 bill you wanted.

There are some stores that have banks and it is stupid that they(the customers)can go to the bank. We are just a conveinant/grocery store

#3. The express line is for people who have less than a certain number of items (12 items or less at my store). If you have more than the required number of items, then do NOT get into this line. Multiple quantities of one item do not count as one item. (Ex: 20 cans of cat food count as 20 items, not one item.)

I have rung people up in the express lane and they either don't look and/or don't care if the lane is an express one and they expect "special privilieges & special treatment"

#4. When the light above the register is turned off and/or the "Use next register please" sign is up, that means that register is closed. Just because the cashier is finishing with the last order does NOT mean you can get into that line. The cashier is probably going on a much needed break, is going to do something else, or is going home. Use the next register please.

I have had people coming up to my line and one time as I was going to leave for the day the CSM chewed me out and told me not to leave my register until the last customer is gotten!! My store was under new management

#5. I am not your mother and I do not like cleaning up after you. Throw your trash into the trash barrels we have located around the store, not in the aisles somewhere and definitely do not give it to an emploee to throw away. Also, when you take an item and decide you don't want it, then put it back WHERE IT BELONGS!!!, not in some random aisle or magazine rack. This is especially important when the item is something that will go bad if not kept refridgerated.

I did my best to clean up around my register by sweeping, using cleaning products, dusting the registers and the table where the food and/or non-food is rung up to make sure when the next cashier came in they could come in and work on a nice and clean register

#6. The store hours are clearly posted at entrance and exit doors. Please do not come into the store ten minutes before closing time and take forever shopping. We like to be able to go home as soon as the store closes for the night. We don't want to wait around for you to finally finish your shopping and get your selfish butt up to the registers a half-hour after we have officially closed. You have all day to get to the store. There is no need to be coming in right before closing to start your weekly shopping.

I have had a lot of customers come in before it is even five minutes before the store closes and one time this woman came in three minutes before closing and shopped for nearly ninety minutes!! I wanted to tell her that the store has closed but the manager was there and was afraid that she wouldn't ever come back in the store again


#7. I am not Superman. I can't move at the speend of light. Don't expect me to. I move as fast as I can. Yelling at me and telling me I'm too slow will not make me move any faster. Also, I have only two hands and I can only do one thing that a time and deal with one customer at a time.

People like it too fast or too slow and they complain that we should care about quality and not quantity but where I worked at the store cared about your rings per second keeping and staying up!! I have two hands and two feet and I would just loved to give some rude customers the middle finger

#8. If you have a problem with store policies, prices, product availability, etc. then take your complaints to the manager. I do not with to hear them and neither do the customers in line behind you who just want to check out and leave.

The managers always takes the customers side over the employees sides nearly 99% of the time to make sure the customers come back and shop or else the store would have to close down

Two comments:
Originally posted by Snoopy
#4. When the light above the register is turned off and/or the "Use next register please" sign is up, that means that register is closed. Just because the cashier is finishing with the last order does NOT mean you can get into that line. The cashier is probably going on a much needed break, is going to do something else, or is going home. Use the next register please.

#5. I am not your mother and I do not like cleaning up after you. Throw your trash into the trash barrels we have located around the store, not in the aisles somewhere and definitely do not give it to an emploee to throw away. Also, when you take an item and decide you don't want it, then put it back WHERE IT BELONGS!!!, not in some random aisle or magazine rack. This is especially important when the item is something that will go bad if not kept refridgerated.
#4 - I have shopped at many a store where the light is off, yet the register is open. The checker's fault, of course, unless the lightbulb is burned out.

#5 - Trash barrels located around the store? Not at any grocery store that i have ever shopped at. There might be some at the front of the store, but elsewhere? Nope.

Originally posted by Snoopy
First of all, Phoebe, this is not a rebuttal or anything to your bad customer service thread. I've been on the other side of the counter myself and I totally agree with you about that. This is something I needed to get off my chest.

#1. I am only human. Therefore, like all humans, I am going to make a mistake and screw up once in a while. I try my best not to screw up. but mistakes are inevitable. If I do make a mistake with your order, just nicely point it out and I will do my best to fix it. There is no need to start screaming at me and calling me names and stuff. Also, if you notice a price ringing up wrong, it is the computer's fault, not mine. I have no control over how prices scan. Don't accuse me of trying to rip you off.

#2. We are not a bank and I do not have a magical till. I can only give you cash that I have available in my drawer, so don't pay for a small purchase with a large bill and complain when I have to send somebody to get me more change or I have to give you smaller bills and coins instead of that $20 bill you wanted.

#3. The express line is for people who have less than a certain number of items (12 items or less at my store). If you have more than the required number of items, then do NOT get into this line. Multiple quantities of one item do not count as one item. (Ex: 20 cans of cat food count as 20 items, not one item.)

#4. When the light above the register is turned off and/or the "Use next register please" sign is up, that means that register is closed. Just because the cashier is finishing with the last order does NOT mean you can get into that line. The cashier is probably going on a much needed break, is going to do something else, or is going home. Use the next register please.

#5. I am not your mother and I do not like cleaning up after you. Throw your trash into the trash barrels we have located around the store, not in the aisles somewhere and definitely do not give it to an emploee to throw away. Also, when you take an item and decide you don't want it, then put it back WHERE IT BELONGS!!!, not in some random aisle or magazine rack. This is especially important when the item is something that will go bad if not kept refridgerated.

#6. The store hours are clearly posted at entrance and exit doors. Please do not come into the store ten minutes before closing time and take forever shopping. We like to be able to go home as soon as the store closes for the night. We don't want to wait around for you to finally finish your shopping and get your selfish butt up to the registers a half-hour after we have officially closed. You have all day to get to the store. There is no need to be coming in right before closing to start your weekly shopping.

#7. I am not Superman. I can't move at the speend of light. Don't expect me to. I move as fast as I can. Yelling at me and telling me I'm too slow will not make me move any faster. Also, I have only two hands and I can only do one thing that a time and deal with one customer at a time.

#8. If you have a problem with store policies, prices, product availability, etc. then take your complaints to the manager. I do not with to hear them and neither do the customers in line behind you who just want to check out and leave.
:notworthy :notworthy :notworthy

OMG. Youre writing everything I put up with. Especially #1, #3, and #4. Especially #4. God, I swear people are dumb. My light is off and no one is in line except the last customer who's just about done, and they keep going by mine looking dumb and so then I finally have to go 'Im closed'. Meangya, if the light off didnt mean anything, we wouldnt have lights at each register! Duuurr.

Originally posted by Snoopy
#4. When the light above the register is turned off and/or the "Use next register please" sign is up, that means that register is closed. Just because the cashier is finishing with the last order does NOT mean you can get into that line. The cashier is probably going on a much needed break, is going to do something else, or is going home. Use the next register please.

\


YES!!! THANK YOU!!! I am a grocery cashier as well and you can't believe how people insist on you putting their order through and how angry they get when you tell them you're closed! I'm a minor so if I work more than three hours without taking a single break the store get's fined $12,000 and I get fired.

Once I was finishing a lady up and rushing in order to make the clock and this man (I didn't see him) starts un-loading his groceries (he had about 12 items) and when I realize what he's doing I say to him " Sir, excuse me, I'm closed. My light is off."
his nostrils flare and he goes "Why didn't you tell me your light was off before?!" and I said (which was true) "I was helping this customer and did not see you unloading your groceries" and he yells "well I DIDN'T SEE THE LIGHT!!" So he picks up all of his groceries and throws them in his cart, picks up a gallon of water and throws it in the cart making it shift and hit the stand of candy right next to him. He walked away without saying another word.

I WILL NEVER in my entire life, EVER be rude to a cashier! I know what it's like to be on that other shoe.

*makes note to not get a job at a grocery store*

I hardly ever go to the grocery store, and it's because of the customers. Pushing in line, acting like idiots. Geez. :mad:

Originally posted by Jen1989
With all that said, and taking it into consideration, you all need to think of the customers. No one wants to shop at a store where the cashiers, hate their customers. Who wants to deal with an cashier who has an attitude problem? I like the saying "Service with a smile." There is not enough of that. It should not be all on the customer, the cashier has to make an effort too. You have to be a people person to be in that kind of job, if you don't like people, then don't take that kind of job to begin with. Why take your frustrations out on the customers? If you want them to come back, you have to be nice. And the post about the manager taking the customer's side 99% of the time isn't true, try the other way around. Customers normally get the short end of the stick. As angry as you all sound, haven't you ever been a customer? Geez, give us a break, we're only human too! Just because you're a cashier doesn't make you any better than the people who shop at your store.

We do think of the customers but sometimes they can be rude to use and when I worked with the public I had to grin and bear it and go out of my way for the customer. Have you ever worked in retail you would know what we are talking about and if you get angry and cuss out/punch a customer you are terminated on the spot!!

I never worked at a grocery store,

but as a shopper I hate when people don't use the plastic sticks to separate their groceries from mine. How do they expect the cashier to know whose groceries are whose?

Furthurmore, I hate when lazy ass people leave shopping carts in the damn parking spaces! How hard is it to put the cart where it belongs? An entire parking space becomes unusable because someone left a shopping cart in the middle of it!

I also hate when people push carts down the ailes without watching where they are going. Its as if they expect everyone to jump out of their way.

and what happened to paying and going? There is always some idiot with a checkbook or a credit card that doesn't work holding up the line. Go to the ATM before hand, and withdraw some cash!

Originally posted by I am Him
Furthurmore, I hate when lazy ass people leave shopping carts in the damn parking spaces! How hard is it to put the cart where it belongs? An entire parking space becomes unusable because someone left a shopping cart in the middle of it!

I know we don't agree on anything but...

:notworthy :notworthy THANK YOU!! It REALLY irks me, too. Especially if the cart is in a REALLY good space near the front of the store. :rolleyes:

And it's creating even more work for the workers who go outside to collect all the shopping carts...They have to go hunt down all the carts, because some lazyass couldn't put the cart back where it belongs. It's not THAT hard -- wheel the damn cart to the nearest corral you see! It's probably no more than 20 feet away.

Originally posted by Brent88
*makes note to not get a job at a grocery store*

I hardly ever go to the grocery store, and it's because of the customers. Pushing in line, acting like idiots. Geez. :mad:

BTW they are building a Super Wal-Mart in my town and they are going to run both Food City and Kroger out of business and what is even more sadder is that Wal-Mart when Sam Walton was alive treated their customers AND employees like kings & queens!! But since he is dead he is probably rolling in his grave and not liking the way his children are "money-driven money-grabbing, money-hungry, power-driven, power-obsessed" spolied rotten brats and not just the suits at Wal-Mart headquarters, district, regional, and/or state Wal-Mart offices but Super Wal-Marts and regular Wal-Marts treat their employees like in the days of "Roots" with the employees as the slaves and the management as the slave owners!!:( :(

I LOVE THIS POST! MY GOSH! ESPECIALLY WHERE I HAVE BEEN IN RETAIL FOR SO LONG....(only 3 years but it seems like forever) So I HATE when customers are so inconsiderate. And for the most part it's the older people. From like 40 to 80! They are so rude, my GOD! Especially, OH especially, the Portugese ladies. (BTW NOTHING against Portugese people, I am one myself) but it's just the older Portugese ladies will push you while they're walking by and not say excuse me. It's very annoying! And just when I thought I couldn't express my frustration to you all without writing a book.......it seems MsConanOBrien has just done that for me in the best and shortest way possible! EVERY LAST WORD SHE JUST TYPED EXPLAINS ME TO THE T! Everyday at work. ESPECIALLY 1, 2, and 5!!!! Like in number 2, this one guy FLIPPED because I told him he had to buy something to get the credit card pin pad to work as an ATM. He should have been glad it even did! He flipped out. OH THAT'S CRAZY buy something to get money back, blah blah blah cus cus cus and storm off. I wish I COULD blah blah blah cus cus cus and storm off! I could tell you all some stories!!!!!!! But anyway, my point is why make life harder then it has to be, dear customers. Help us out things will go alot faster!!

BTW, the ONLY number I don't have a problem with is 7. LOL I have found that I move FASTER then Superman ever did or could! Some customers look at me like I'm on speed or something because of how fast I can make change. It's mainly because I have done it for so long, it comes automatically to do it that fast. Not just because I know I have a line of people, which let me tell ya doesn't help. I tried something one day, with girl I work with. She bought some candy, and I was like oh hey it's you, and I said I can probably make change with my eyes closed. Well, she called me on it.......AND I DID!! lol She laughed all night! It's because I have memorized a feel for where the coin buckets are and the money sections. And she was all OMG you gave me the right change. I was like yup! hehe

oh and one other thing. I HATE WHEN managers say oh if not for the customers you wouldn't have a job. Well NEWSFLASH! If not for the associates you wouldn't have a store!!!!!!!!!!!!!!

Originally posted by Miss Vicki
I know we don't agree on anything but...

:notworthy :notworthy THANK YOU!! It REALLY irks me, too. Especially if the cart is in a REALLY good space near the front of the store. :rolleyes:

And it's creating even more work for the workers who go outside to collect all the shopping carts...They have to go hunt down all the carts, because some lazyass couldn't put the cart back where it belongs. It's not THAT hard -- wheel the damn cart to the nearest corral you see! It's probably no more than 20 feet away. i like to hang out in grocery store parking lots and wait till i see an abandoned cart rolling towards a parked car, then i run towards it really fast and knock it out of the way just in time, so i can feel like a superhero :)

Originally posted by robyrob
i like to hang out in grocery store parking lots and wait till i see an abandoned cart rolling towards a parked car, then i run towards it really fast and knock it out of the way just in time, so i can feel like a superhero :)

:lol:

Originally posted by Jen1989
With all that said, and taking it into consideration, you all need to think of the customers. No one wants to shop at a store where the cashiers, hate their customers. Who wants to deal with an cashier who has an attitude problem? I like the saying "Service with a smile." There is not enough of that. It should not be all on the customer, the cashier has to make an effort too. You have to be a people person to be in that kind of job, if you don't like people, then don't take that kind of job to begin with. Why take your frustrations out on the customers? If you want them to come back, you have to be nice. And the post about the manager taking the customer's side 99% of the time isn't true, try the other way around. Customers normally get the short end of the stick. As angry as you all sound, haven't you ever been a customer? Geez, give us a break, we're only human too! Just because you're a cashier doesn't make you any better than the people who shop at your store.

While I consider myself a nice person and I believe in providing good customer service, it's really hard to be nice when someone is insulting me. I agree with the saying "The customer is always right", but the customer does NOT have the right to be rude and abusive to the employee who is just trying to do his or her job. (I posted several months ago about this nasty customer who made fun of me because I'm disabled. She is now no longer allowed in the store.) I know there are some really crappy employees out there too. I've run into my fair share. But I find that most people I come across in the retail and restaurant business are nice, decent human beings who just want a little respect. I've noticed that with some certain customers, I can be as sweet and helpful as can be, and they still get mad because they couldn't get what they wanted.

I'm trying my best to find a new job, one where I don't feel like crying all the time, but so far I haven't had much luck.

Originally posted by Miss Vicki
I know we don't agree on anything but...

:notworthy :notworthy THANK YOU!! It REALLY irks me, too. Especially if the cart is in a REALLY good space near the front of the store. :rolleyes:

And it's creating even more work for the workers who go outside to collect all the shopping carts...They have to go hunt down all the carts, because some lazyass couldn't put the cart back where it belongs. It's not THAT hard -- wheel the damn cart to the nearest corral you see! It's probably no more than 20 feet away.

Thank you! I work as a sacker for a grocery store and that is a part of my job. I realize that it is, but seriously would it kill people to wheel their cart into the corral at least? I didn't think so.

Originally posted by I am Him
I never worked at a grocery store,

but as a shopper I hate when people don't use the plastic sticks to separate their groceries from mine. How do they expect the cashier to know whose groceries are whose?

Furthurmore, I hate when lazy ass people leave shopping carts in the damn parking spaces! How hard is it to put the cart where it belongs? An entire parking space becomes unusable because someone left a shopping cart in the middle of it!

I also hate when people push carts down the ailes without watching where they are going. Its as if they expect everyone to jump out of their way.

and what happened to paying and going? There is always some idiot with a checkbook or a credit card that doesn't work holding up the line. Go to the ATM before hand, and withdraw some cash!

:clap

I especially hate the carts in parking spaces and the people who can't drive a cart down an aisle.

There was a guy at the Wal-Mart SuperCenter(employee) here the other day that tried to push a buggy through a very tight space between my dad's truck and the buggy storage thing, ARGH!!! We caught him as we were coming out and he just mumbled something and walked away.

:rolleyes:

Originally posted by NancyTracey&Jon
I LOVE THIS POST! MY GOSH! ESPECIALLY WHERE I HAVE BEEN IN RETAIL FOR SO LONG....(only 3 years but it seems like forever) So I HATE when customers are so inconsiderate. And for the most part it's the older people. From like 40 to 80! They are so rude, my GOD! Especially, OH especially, the Portugese ladies. (BTW NOTHING against Portugese people, I am one myself) but it's just the older Portugese ladies will push you while they're walking by and not say excuse me. It's very annoying! And just when I thought I couldn't express my frustration to you all without writing a book.......it seems MsConanOBrien has just done that for me in the best and shortest way possible! EVERY LAST WORD SHE JUST TYPED EXPLAINS ME TO THE T! Everyday at work. ESPECIALLY 1, 2, and 5!!!! Like in number 2, this one guy FLIPPED because I told him he had to buy something to get the credit card pin pad to work as an ATM. He should have been glad it even did! He flipped out. OH THAT'S CRAZY buy something to get money back, blah blah blah cus cus cus and storm off. I wish I COULD blah blah blah cus cus cus and storm off! I could tell you all some stories!!!!!!! But anyway, my point is why make life harder then it has to be, dear customers. Help us out things will go alot faster!!

BTW, the ONLY number I don't have a problem with is 7. LOL I have found that I move FASTER then Superman ever did or could! Some customers look at me like I'm on speed or something because of how fast I can make change. It's mainly because I have done it for so long, it comes automatically to do it that fast. Not just because I know I have a line of people, which let me tell ya doesn't help. I tried something one day, with girl I work with. She bought some candy, and I was like oh hey it's you, and I said I can probably make change with my eyes closed. Well, she called me on it.......AND I DID!! lol She laughed all night! It's because I have memorized a feel for where the coin buckets are and the money sections. And she was all OMG you gave me the right change. I was like yup! hehe

I hate it also when the managers take the customers side over the employees side and next time I see a manager chew out a cemployee I want to so hard tell him that he/she needs to chill out or be looking at another job!! Tell that girl who closed with you where to shove it!!

:lol: :happyface :wave: :rotflmao:

Customer service is not as easy as you think it would be because you have to be nice and "kill them with kindness" to even the most cruel and most hateful people on the planet and it is easy to be nice to nice and friendly customers but it is so, so, hard to be nice and friendly to the rude ones!! People have to grin and bear it!!

Love this thread. I used to be a cashier at Food Lion and I hated it!! The customers were bad (some sober, some not) Management always taking the customers side, no matter how abusive. People always yelling at us because they think the prices are too high (like I could help it) Where I worked we even had to work at a certain speed (our scan times were monitored and we had to meet a certain level like 27 items scanned per minute) And people would come in to shop and wouldn't bring in their little MVP card to get the sale prices and we had to use our own or hold up the line and get them another one.

I think they ought to give all customers a flyer on how to behave as customers since the stores want to tell us all the time on how to be nice and polite no matter what.

Anybody that still believes that customers are always right hasn't ever had to wait on them.

Needless to say that I quit because I had a manager that came straight from Hell!

I like this post!!! I really liked being a cashier. I only quit because my hours got cut really low and I must admit that it was getting to me. I was always working until closing at 8 PM and I was tired all of the time. The cashier's schedule at Foodland is 12-3-8, 10-2-6, 11-3-8 (UGGGGGG, I HATED THAT ONE) and 3-8. They were very long hours. Standing in one place all day was hard for me. There were some customers I really liked and some I couldn't stand, but I tried to treat everyone with respect. There are some really good poeple that work there and I made some of my best friends there. we had many good times, but we still got our work finished. There was a lot of stuff to learn about the registers, ours didn't have all the bells and whistles yours had, but there's the produce codes to learn-like lettuce-4061 LOL, I still remember, and we had to learn how to use credit cards, foodstamp cards, WIC, all that fun stuff...Our registers were all worn out and they always put me on register 2 & people would pile like 40 cases of Pepsi and the belt would quit & I'd have to take the front panel off & reset the damn thing, LOL. The register would always eat the receipt paper and it wouldn't work if there was something wrong w/ the receipt paper, and the customers would get all upset. When we first started taking the foodstamp cards, they would go offline. YOu'd just about pull your hair out b/c they went offline so many times. Stuff ALWAYS rang up incorrectly & people would get upset, but I didn't blame them there, but I'd have to tell them it was the scanning engineers fault. I had to kick register 4 to get its belt rolling and customers thought that was the funniest thing ever...People would come in and get a cart load of stuff at 5 til 8. People would get the wrong thing and then ask me to leave my register to put it back! Now that I think about it...I don't really miss being a cashier!!!!
If you guys are tired of being cashiers...try the produce department. That's where I am now, and I like it alright...I can make a mean fruit basket-LOL. You also don't have to deal with the public that often.

Originally posted by Blair85
I like this post!!! I really liked being a cashier. I only quit because my hours got cut really low and I must admit that it was getting to me. I was always working until closing at 8 PM and I was tired all of the time. The cashier's schedule at Foodland is 12-3-8, 10-2-6, 11-3-8 (UGGGGGG, I HATED THAT ONE) and 3-8. They were very long hours. Standing in one place all day was hard for me. There were some customers I really liked and some I couldn't stand, but I tried to treat everyone with respect.

At Food Lion the shifts were bad too. 8am-3pm, 10am-5pm, 12pm-7pm (that one is a killer), 5-10, 3-8, etc. That 12-7 will just zap the life right out of you.

Originally posted by FamilyTiesGOP
At Food Lion the shifts were bad too. 8am-3pm, 10am-5pm, 12pm-7pm (that one is a killer), 5-10, 3-8, etc. That 12-7 will just zap the life right out of you.

YUCK! :eek:

My dad worked at a grocery store for 13 years, from the time he was 18, til he was 31 and had been married for 7 years. He was working there when I was born in 1988.

Originally posted by Brent88
YUCK! :eek:

My dad worked at a grocery store for 13 years, from the time he was 18, til he was 31 and had been married for 7 years. He was working there when I was born in 1988.

Yeah, and the manager knew that most people hated that shift too and didn't do anything to make it better. I mean 7 hours sitting on your behind doing office work or something isn't bad, but working on your feet all day dealing with the public is just hell for 7 hours. And by the end of the shift, the last thing on your mind is being nice to customers.

[QUOTE]Originally posted by Snoopy

#6. The store hours are clearly posted at entrance and exit doors. Please do not come into the store ten minutes before closing time and take forever shopping. We like to be able to go home as soon as the store closes for the night. We don't want to wait around for you to finally finish your shopping and get your selfish butt up to the registers a half-hour after we have officially closed. You have all day to get to the store. There is no need to be coming in right before closing to start your weekly shopping.

I'm with you all the way on this one, Snoopy! I work at my family's business, and I go through this all the time!! If we close at 6:00 PM, customers will come in at that time and want us to repair a ripped screen or mix paint. (it's a hardware store) Customers don't know that we have a life too!!

Originally posted by FamilyTiesGOP
Yeah, and the manager knew that most people hated that shift too and didn't do anything to make it better. I mean 7 hours sitting on your behind doing office work or something isn't bad, but working on your feet all day dealing with the public is just hell for 7 hours. And by the end of the shift, the last thing on your mind is being nice to customers.
Did you guys not get a lunch break? We get an hour lunch and it's required that we have to take one. We also have to take a fifteen minute break. If we wouldn't have gotten the hour lunch and the break, I would have shot myself!

lunch break??? Lunch Break???? What's that?? At my job, you get in BIG trouble if you don't take one...[cuz you get two hours extra pay at the end of the week] BUT you get in BIG trouble if you do take one cuz then that's a half hour of no work getting done. And at my job, you need every minute you have to finish your job. It is definetly a lose lose situation. So does that make any sense to you??

Originally posted by NancyTracey&Jon
lunch break??? Lunch Break???? What's that?? At my job, you get in BIG trouble if you don't take one...[cuz you get two hours extra pay at the end of the week] BUT you get in BIG trouble if you do take one cuz then that's a half hour of no work getting done. And at my job, you need every minute you have to finish your job. It is definetly a lose lose situation. So does that make any sense to you??

That's just wrong! ohno: Everybody NEEDS a lunch break so they can replinish (sp?) their energy.

Originally posted by FamilyTiesGOP
Love this thread. I used to be a cashier at Food Lion and I hated it!! The customers were bad (some sober, some not) Management always taking the customers side, no matter how abusive. People always yelling at us because they think the prices are too high (like I could help it) Where I worked we even had to work at a certain speed (our scan times were monitored and we had to meet a certain level like 27 items scanned per minute) And people would come in to shop and wouldn't bring in their little MVP card to get the sale prices and we had to use our own or hold up the line and get them another one.

I think they ought to give all customers a flyer on how to behave as customers since the stores want to tell us all the time on how to be nice and polite no matter what.

Anybody that still believes that customers are always right hasn't ever had to wait on them.

Needless to say that I quit because I had a manager that came straight from Hell!

Hey!! I worked at Food Lion from 1-19-96 to 11-26-01 and had about three managers, one assistant manager, and one CSM from hell and I tried to be very polite and civil and they made us out of scapegoats. The assistant manager is a sexist and I was busted down to bagger/mop crew after taking a bad check as a cashier and the assistant manager made me do all the work and was harder on his female employees than the male ones and he treated me like a slave from the "Roots" miniseries. I told him where to go and quit. I hope he doesn't do that to his wife. If he does, she should do what the Phil Hartman and his wife did in 1998, do a murder-suicide thing. That way he won't ever do that to another female.

Originally posted by EricIdlefan
Hey!! I worked at Food Lion from 1-19-96 to 11-26-01 and had about three managers, one assistant manager, and one CSM from hell and I tried to be very polite and civil and they made us out of scapegoats. The assistant manager is a sexist and I was busted down to bagger/mop crew after taking a bad check as a cashier and the assistant manager made me do all the work and was harder on his female employees than the male ones and he treated me like a slave from the "Roots" miniseries. I told him where to go and quit. I hope he doesn't do that to his wife. If he does, she should do what the Phil Hartman and his wife did in 1998, do a murder-suicide thing. That way he won't ever do that to another female.

I know exactly what you mean. Now, (I worked in one in VA this summer) they have 1 manager, 1 assistant manager (that we at the front end didn't have much contact with), a CSM (straight from Hell) and a few teen "office assistants." The office assistants were ok, but I just hated the whole management system at Food Lion. They wouldn't let us count our tills before the shift started and then wanted to instantly blame us for any shortages in our tills. Needless to say, most of us ended up on "the list" at some point. Being on the list meant that we HAD to count our till and had to watch them count it for us after we ended the shift.

My uncle used to be a manager for "Piggly Wiggly" in the south, and when Food Lion took over, he simply quit because he couldn't take their management system.

I used to really like Food Lion, but if they don't treat their employees any better than that...I don't really want to shop there. I never got to count my own till b/c the ladies in the office always did that. The people I work with are like my family, and noone acts like they are better than anyone. The managers don't boss us around or anything. We're all pretty much in the same boat. There's a lot of backbiting though, but it'll probably end now that the manager quit. She kept saying that we never worked and all we did was sit in the breakroom, and blah, blah. She'd lie about stuff and it was just awful! She kept talking about my cousin that works there going to the pool room all of the time and she'd drive by there like ten times a day, and I just think that it's nobody's bussiness what you do when you're off the clock! It's not like she was coming to work drunk or anything! Anyway, there's a lot of good stories about that place. We all get along though and there's no reason for the managers to treat their co-workers like crap!

I hate people who are too friggan lazy to put their carraige in the corral and instead choose to park it next to someones car, taking up a space. While ago I saw an old man put his carraige next to mine and get in his car so I grabbed the carraige gave him a nasty look and put it back which was about 20 feet away. I dont care how old you are, you're well enough to use the damn thing. If youre that old or cant handle it either A.) park in handicapped or B.) Get a bagger to help you out. Simple as that.

As for schedules, @ Shaws theyre flexible and always random. Mine changes pretty much every week, but always sticking in the hours Im available. I like it.

Hate it when people want their groceries delivered to them right away right now is they look so healthy and they should be very, very, old and/or handicapped!! What are we?? Your servants!!