Do You Speak Up Or Keep Quiet?

[Family Ties Forever!]

When you're in a grocery store or just a store in general do you speak up if there's a problem or do you keep quiet?

My mother is rather outspoken. We had a situation in the grocery store today. She got really upset. She told the cashier to get the manager. After the cashier refused to listen my mother started counting down from ten out loud. I knew if she got to 1 it wouldn't be pretty.

[HuntingtonM15]

If it was something minor, I would keep quiet. However, if there was a problem or if I was being treated rudely for no reason, I would definitely say something and I have. There was also a situation where a cashier was being treated horribly by a customer, and I couldn't help but speak up. Normally I'd stay out of it, but retail workers don't deserve to be treated like they are beneath anyone.

[littlebelle]

Being a grocery store clerk myself, I never try to cause any problems and am super polite to the fellow clerks. Unless it's something that's over 10 dollars, then I'll just mention something to them.

[Shine]

I'm usually one to keep quiet, but if the situation called for me to speak up, I would.

[Janice]

I speak up, but I don't make a scene. If the clerk is uncooperative, then I ask to speak with the manager. I'll then explain the situation. It rarely gets that far, as most workers, in person or on the phone, will take you more seriously if you ask to speak with their boss. They don't want that, so they usually change their attitude.

[Sharop]

I tend to stay quiet - even if the problem was quite big, I might be too shy or nervous to complain.

It might depend on what kind of mood I was in - although I am by nature quiet in these sorts of situations, I sometimes feel tired of letting things happen without speaking up. So if it was a big enough problem that merited me speaking up, I might surprise myself and say something.

[Hollow]

keep quiet. even if it was a major problem, hell, i'd still keep it at minimum volume and confidence. only if someone started personally violating me would i come out of my shell at all.

[OH Nuts!]

It depends. Generally I speak up but I try to do it politely & firmly.

[dakert]

The owner of the factory where I work said he gave the best raises. He gave Junky raises but I kept quiet. I dont have any support system so I kept my mouth shut.

[dawsongirl]

keep quiet. even if it was a major problem, hell, i'd still keep it at minimum volume and confidence. only if someone started personally violating me would i come out of my shell at all.
Me too. I've never asked to see a manager or anything like that. I speak up when a cashier rings an item twice, but they usually just just go Oops, and fix it. No biggie.

I don't have any desire to make a scene.

[InspectorExstead]

I speak up. I have worked in customer service and it bugs me when customers are flat out rude to cashiers. I have to say something. And if there's ever an issue with a price or anything, I'll say what I saw the price as in the store. I never make a scene, but I'm not one to bite my tongue.

[Schmoopie]

Although I wish I were more assertive, I'm definitely on the quiet side. If there's a problem, I might mention it to the employee, but more likely than not, I end up writing a letter or speaking to the manager in person. It works wonders and I don't cause a scene.

[sara]

As a cashier I can say that I am much more willing to go the extra mile to help out a customer who's being polite than one who's rude. Our managers are good at standing up for us, which is nice.

[dawsongirl]

As a cashier I can say that I am much more willing to go the extra mile to help out a customer who's being polite than one who's rude. Our managers are good at standing up for us, which is nice.
Yeah, I don't see why people think they'll always get their way if they're nasty. You can catch more flies with honey so to speak.

[Doodyville10019]

I can be very outspoken when necessary, especially if someone working at the store sounds phony to me.

[comedyfreak]

I don't say anything, if I'm with someone and they say something I get embarrassed.

[Waterston_Fan]

I usually keep quiet but if there is a problem, which normally isn't, I might make a suggestion or something like that.

EDIT: Just got an idea for a thread.

[MickeyMac]

I speak up but I speak up with respect, unless the cleak is extremely rude then I come out with both barrels. Then I wont shop there afterwards if I get rude service.

[Janice]

A few years ago, I was in a clothing store. One employee was training another employee, and being very nasty to them in the process. You could see that people were uncomfortable watching it. Finally, I just couldn't stand it, and I told the nasty one that if she didn't stop badgering the new person, that I would speak with the manager. I told her that everyone is new at their job at one time or another. It didn't happen, but I had the feeling that people wanted to clap, but I guess that only happens in the movies. People gave me nice looks and smiles and the person behind me said, "Nice going".

[Chocoholic]

I'm too timid to speak up. If a clerk gives me attitude, I usually just turn around and leave. I think that's a little more effective than causing a scene.

I had a few customers defend me when I worked as a cashier. I don't understand why people feel rudeness is acceptable behavior.

[Family Ties Forever!]

Thanks for the replies. It was interesting to read through.

Janice, I think that was great that you spoke up. :)

The situation in the grocery store:
The cashier rang up the food items. My mother used her debt card and asked for $20.00 back via the debt card. The drawer that holds the money got stuck and wouldn't open. The cashier tried to open it. After a number of minutes my mother asked to see the manager when the cashier refused my mother started counting down from ten out loud. She finally got her $20.00.

[TheGreatPretender]

What would've happened if your mom got back down to one in her counting? :eek:

I usually don't say anything to cashiers because I'm not confident that I ever do the math right when it comes to money. There was one time I was getting my dad a father's day card and the price came to almost five dollars, I just repeated to him "Five dollars for a card?" and he said "Yeah" and I paid for it anyways.

[TheGreatPretender]

If it was something minor, I would keep quiet. However, if there was a problem or if I was being treated rudely for no reason, I would definitely say something and I have. There was also a situation where a cashier was being treated horribly by a customer, and I couldn't help but speak up. Normally I'd stay out of it, but retail workers don't deserve to be treated like they are beneath anyone.

That's very good thing to do! Because when you are a cashier or any kind of work like that calling out the customer yourself is not an option, you'd probably be fired on the spot. That "customer is always right" policy has to be used even when they are blatantly wrong.

[cleverfun3000]

http://i300.photobucket.com/albums/nn13/midnitebrite3000/124860689462235.gif

[MrCleveland]

I usually keep quiet on most things.

But like for something such as Bus Price Hikes...I won't take it!

[sara]

What would've happened if your mom got back down to one in her counting? :eek:

I usually don't say anything to cashiers because I'm not confident that I ever do the math right when it comes to money. There was one time I was getting my dad a father's day card and the price came to almost five dollars, I just repeated to him "Five dollars for a card?" and he said "Yeah" and I paid for it anyways.
My store started carring a new more expensive brand of cards a few years ago. They start at $2.95 and go up to $6.95 :eek:. I try to keep it under 4 dollars if I can help it.

[Pitooey]

I personally don't speak up however I work in an environment where there's alot of nasty old ladies who don't have a life. They just walk around and think that everyone owns them something. :rolleyes: