Why do retail people think they are helping you when they say this?

[TVFactFan]

The store does not have your size in a certain shirt and the sales person on the floor says

"Oh we can order it for you in our catalog"


My response-"HOW THE HELL IS THAT HELPING ME TODAY????????? I WANT THE SHIRT TODAY DAMMIT!!!


LOL, damm I hate clothes shopping.

[Doodyville10019]

Solomon, that's why people like me who have the same problem leave that store and go to other stores in the area that I KNOW have clothes in my size and check there to see if they have the requisite shirt.

But I do agree with you - it's kinda pointless to be asked to order from a catalog if you're in the store that very second and need the shirt. My husband works in retail - if he does not have an item a customer wants he tells tham he can order it online for them from the company's website. It's pointless, but the reason it's done is so that the sale can be made and the money stays in the store's pockets.

[TVFactFan]

Solomon, that's why people like me who have the same problem leave that store and go to other stores in the area that I KNOW have clothes in my size and check there to see if they have the requisite shirt.

But I do agree with you - it's kinda pointless to be asked to order from a catalog if you're in the store that very second and need the shirt. My husband works in retail - if he does not have an item a customer wants he tells tham he can order it online for them from the company's website. It's pointless, but the reason it's done is so that the sale can be made and the money stays in the store's pockets.


When she said it I replied with

"So if you order it from the catalog will there a truck or something coming by the store in 20 mins to drop off the shirt so I can have it today?"



lol

[Hollow]

i think they have to do that not because they actually expect you to order it, but just to show willingness to help. if they just said "sorry, you're out of luck" it would leave customers with an empty feeling and turn them away. even if it's only because they're getting paid to do it, it's important for employees to show dedication to customer satisfaction.

[robyrob]

my favorite is when you're in Best Buy and they tell you that they are going to go look "in back" to see if they have one - and then they never come back out to tell you that they are out.

[Waterston_Fan]

When she said it I replied with

"So if you order it from the catalog will there a truck or something coming by the store in 20 mins to drop off the shirt so I can have it today?"



lol

I think I'll be thinking of your post, wiseguy. :lol:

[Janice]

The store does not have your size in a certain shirt and the sales person on the floor says

"Oh we can order it for you in our catalog"


My response-"HOW THE HELL IS THAT HELPING ME TODAY????????? I WANT THE SHIRT TODAY DAMMIT!!!


LOL, damm I hate clothes shopping.
It's aggravating, but they figure a few days may not bother you, especially if you really want the shirt.

[littlebelle]

Well there's nothing that they can really do. They're thinking of the best solution.

[PunkyP0WER]

well, in their defense they're trying to appease you, its better than saying "we don't have it" without offering another solution so its commendable they took the extra step but if you need something right away then yes it isn't much help.

i wanted a dress once at jc penney but they didn't have my size so the sales lady looked up jc penneys in surrounding areas and found it for me at another location.

[Schmoopie]

i think they have to do that not because they actually expect you to order it, but just to show willingness to help. if they just said "sorry, you're out of luck" it would leave customers with an empty feeling and turn them away. even if it's only because they're getting paid to do it, it's important for employees to show dedication to customer satisfaction.

This is an excellent point. I worked in retail for over 10 years, four of those at JC Penney. We did a lot of catalog business by ordering things for customers. Not saying that we did it strictly for the money. I hate telling a person "no" flat out. If they get mad when I suggest ordering it for them, so be it. However ordering from the catalog (at least at JCPenney) is just like buying it in the store, except for the small delay in receiving it. We did this a lot when the store didn't carry larger sizes, and it seemed to work okay.

I work in a call center now and we aren't allowed to do any same day transactions. If someone calls in saying they need something "today" I tell them that we can only do transactions for a three-day period.

I feel your pain, Solomon, but I would much rather a retail rep suggest another alternative than to just tell me "no" and leave it at that.

Andrea